The RegFox Check-In app helps lines flow smoothly on the day of your event! The Check-In app is used to scan the QR code issued on your registrant's confirmation. Or, you can use it to manually look people up. It also allows you to redeem items, check into sessions, upgrade, downgrade, prevent fraudulent entries, and more!
In order to use the Check-In app, you'll first want to create an app key. Click here to see how to do so.
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Feature highlights
Download the check-in app
Logging into the app
Open the RegFox app on your mobile device
Scan your app key QR code, or manually enter the app key
Manually enter your app key
Scan in registrants
Tap the Scan icon on the home screen of the app
Point your camera to the QR code on the registrant's confirmation to scan them in
Tap the Check-In button
NOTE: You can also tap the boxes to redeem any items they may have purchased as well
Manually Search for Registrants
Tap the Find icon
Begin typing in the name or email of the registrant and the smart search will begin displaying registrants
When you see the person you'd like to check in, tap their name
Click the Check-In button
Group Check-In
Group check-in is able to be performed when multiple people are registered on one order
To perform Group Check-In you'll either want to scan one of the registrant's QR codes or search one of their names
Upon doing so, scroll to the bottom of the screen and you can check which people in that group you'd like to check-in
Click the Check-In button to check all the selected registrants in
Redeem Items
To redeem items purchased through the merchandise or sessions field, you would scan the registrant's QR code, or manually search their name or email
Scroll down to the bottom of the screen and tap the item(s) you'd like to redeem and then tap the Redeem button
Edit Registrant
In order to utilize this feature in the check-in app, you'll want to be sure to have enabled this in the app key setup. You can always toggle it on after creating the app key.
Scan the QR code or search the registrant's name or email
Tap the Edit link in the upper right corner of the screen
Make your desired changes to the registration such as changing the session, adding or removing merchandise, etc.
Scroll to the bottom and tap Save Changes button
Require Signature
Upon setting up the app key, the option is available to require the signing of a waiver upon being checked in. Custom text or a PDF can be uploaded for review and signature. Here is how this works in the app:
Scan the registrant's QR code or search their name or email
When you tap the Check-In button, the screen for Terms of Use will appear, presenting the waiver and signature box
Once they complete signing tap Accept and they will be checked in
Require Selfie
When setting up the app key, the option is available to require the registrant to take a seflie photo. This selfie photo is stored with their registration in the app. This image can be retaken later if need be. This is often used for memberships or people who will be leaving and returning to an event to help prevent fraud.
Scan the registrant's QR code or search their name or email
Upon tapping the Check-In button, a 3 second countdown will appear on your screen and will capture their selfie (so be sure to quickly point the camera at the registrant).
If you (and they) like the photo, tap Next. If you wish to retake it tap Take Again
The registrant will now be checked in
Self Check In Mode
If you'd like to setup a kiosk type setup for check-in where registrants check themselves in. Here is how you can do so:
From the home screen of the check-in app, tap the gear icon in the bottom right corner of your screen
Toggle on Self Check In Mode
Enter a password that only your team or staff would know. This password would be used to enable or disable Self Check In Mode
Registrants would then be able to select whether they would like to scan their QR code or search their email address
Syn Data + How to Log Out
When connected to wifi or cellular data, the RegFox check-in app will automatically sync with the database every 90 seconds. But, if you wish to force a sync sooner, here is how to do so:
From the home screen of the Check-In app, tap the gear icon in the bottom right corner of your screen
Tap Sync Data
To log out of the app... Tap the gear icon in the bottom right corner of the account
Tap Log Out
Check-In App FAQs
How often does the app sync with the online database or other scanning devices?
When your device is connected to wifi or cellular data, it will automatically sync every 90 seconds with the online database as well as other scanning devices.