In RegFox, you can create personalized badges for your in-person registrants. Using the Zebra badge feature, you can print badges directly from your computer or through the Check-In App. This feature makes it easy to populate badges with registrant information and print them individually. In this article, we’ll guide you through purchasing a Zebra printer and badges, creating and designing your badge, and printing it successfully.

Warning: When looking to use this feature, we recommend choosing your Zebra printer and badges carefully. Click here to learn more about the Zebra model needed to print on-site with RegFox.

Warning: Right now, USB printing to a Zebra printer is only supported on MacOS devices, and is not compatible with Windows computers.

To print via USB to a Zebra printer, you must also use the Chrome browser.

Compatible Zebra Printer and Badges

When using this feature, be sure to select the correct Zebra printer and badge type. RegFox only supports specific printers and badges, so choosing the right one is essential for smooth printing. Below are the supported models and specifications.

Important Compatibility Notes

To allow sufficient time to adjust printer settings and finalize your template, we strongly recommend ordering your printer and badges at least 4 weeks in advance. This gives you several weeks to test your printer and design, ensuring everything is ready for your event day.

The Zebra 621 offers many different models with different configuration and options. It is very important to choose the correct model that's compatible with our badge printing feature. Using an unsupported model may lead to printing issues or problems with badge calibration and alignment.

Choose the Right Zebra Printer

Our badge printing feature is compatible with the Zebra 621. Please read additional compatibility requirements below. This feature is also compatible with the Zebra ZD620, but this printer is now discontinued.

Warning: The Zebra 621 has many different models with different configuration and options. It is very important to know which model is correct and compatible for badge printing. We recommend renting Zebra printers from us to ensure that the printers are compatible. Please reach out to our team to rent devices from RegFox.

If you want to rent or purchase a Zebra on your own, we recommend using the Zebra ZD6A142-D01L01EZ. You can buy one here. If you choose to rent or purchase our printer from another provider, please note that your printer must have these two features. Models without these features will not work properly. We also recommend finding a Zebra printer with a touch screen for controls, as it is easier to navigate the Zebra options.

Bluetooth 4.1 Connection: Your printer must have full Bluetooth 4.1 connectivity. The models with only Bluetooth LE (Low Energy) 5.0 cannot print from our Check-In app
203 DPI: Your printer must use 203 DPI. 300 DPI Printers are not compatible with the Check-In app.

Choosing the Right Badge Stock

We recommend fan fold badge stock with black registration markers on every page. There are a number of manufacturers that create these badges. Please read additional compatibility requirements below. Failure to do so may result in improper formatting.

Note: We recommend ordering at least 10-20% more badges then your expected registrants. This accounts for badges used during printer calibration, testing, and any potential misprints or other issues.

In RegFox, a double-side badge is created by folding two single-sided badges together. This means you must purchase twice as many badges as you plan to print when using a double-sided badge template.

Warning: While Zebra printers offer many types of badges, the RegFox Zebra feature is only compatible with specific kinds of badges. For this reason, we recommend selecting your badges carefully. The most common are either 4x6 badges here and purchasing 4x3 badges here. If you would prefer to purchase badges from your own provider, we recommend purchasing badges that meet these specifications.

Your Badges Must Have a Black Bar Between Each Badge: When using the Zebra feature, you must have a black bar between each badge. This applies if you are using a single-sided template or double-sided template

Create Your Badges

From the Pages screen, click the pencil icon under the page you want to edit
Hover your mouse over the Onsite tab in the top menu bar
Select Badge Printing from the dropdown
Click Create Badge Design

Select your badge size and print style (single or double -sided)
Select one of the template layouts
Name your badge (this is for internal use only)
Click Save

Available Badge Sizes

Size	Sided
4"x3"	Single Sided
4"x6"	Single Sided
4"x3"	Doubled Sided
4"x6"	Doubled Sided

Design Your Badges

In RegFox, you can create and design customized badges for your registrants. You can personalize badges with attendee information, custom text, images, and QR codes, making check-in smoother and more professional.

Warning: The QR code on your template cannot be restored once deleted. If you want to include a QR code on your badge, be sure not to remove it.

If you've already deleted the QR code and need it back, we recommend creating a new badge design.

Select the Registration Option for Your Badge

Click the dropdown labeled Apply To
Select to apply this badge to all registration options, or select a specific registration option for this badge

Note: You can only create one unique badge design per registration option.

To exclude a specific registration option from a badge, start by creating a badge that applies to all registration options for general use. Then, create a separate badge design and apply it only to the registration option you want to exclude. Once this is done, the 'apply to all' badge will automatically exclude the registration option with the specific design.

Auto-Fill First and Last Name (and other Data Your Registrants Added)

Using our Zebra feature, you can customize your badges and add variable fields that pull dynamic data, such as registrants' names, emails, and more. Here is how to auto-fill this data into your badge.

Pro Tip: All text fields on your badge must either be linked to a data field on your page or set to Custom Text. If at least one text field isn't assigned, you won't be able to save your badge.

Select a text field, or add a new text field to the badge
On the right-hand side, the corresponding data field will be highlighted as a dotted blue line
Select the highlighted data field, and select the data you would like to include in the field. If desired, any other static text you would like to add to the field
If you would like to test how this data displays, scroll to the bottom of the right-hand column, and select the registrant you would like to add as sample data. This dropdown will populate with registrants who have signed up to attend your event

Rearrange and Move Fields on your Badge

Move Your Field

Click on the field you want to move
Hold and drag the field to a new location on the badge
Release the mouse to set the field in its new position

Change the Angle of Your Field

Click on the field where you want to change the angle
Click and hold the refresh icon at the bottom of the field
Move your mouse in the direction where you want the field to be angled
Release the mouse to set the field at its new angle

Add and Edit a Text Field

To add static text, select your text field and find the corresponding data field outlined with a dotted blue line. From there, choose Custom Text from the dropdown, and enter your text in the text field.

Add a Text Field

In the Design module, click the Text icon on the left-hand side
Select Add Header, Add Subheading, Add Lines of Text, or Add Bullet Points
Click on the text field that appears, and position the text field in the desired location

Edit a Text Field

Click the text field you want to edit
From there, edit your text field as desired

Text Settings in the Menu Bar Above the Text Field

Align: align your text to the left, center, or right edge of the field
Bold: bold the text
Italicize: place your text in italics
Underline: underline your text
Capital: place all of your text in capital letters
Drop Shadow: add a shadow to your text. When this option is turned on, customize the color, distance, direction, blur, and transparency of the shadow in the side menu as desired
Curve: add a curve to your text. When this option is turned on, change the curve as desired in the sider bar, or select one of the curve options
Clone: add a copy of the text field to your badge again
Delete: delete the text field from your badge

Text Settings in the Side Menu Bar

Fill: change the color of your text
- Click the color block square to edit the color
- Choose Solid or Gradient
- From there, enter a color hex, select the desired color from the color wheel, or choose from one of the default colors
Border Color: add a border color around your text
- Stroke: click the color block square to add a border color, and select the desired color
- Weight: select the weight of the color border you would like. The larger the weight, the thicker your border color will be
- Corner: select if you would like the corners of the border text to be straight or rounded
- Align: turn on the button if you would like reduce the thickness of the border when the border is applied to the outer edge of the object
Font: adjust the font of the text field
- Click the Font field
- From there, select a font by searching for a font, typing a word to preview all fonts, adding your own font, or finding a font from the list of options
Font Size: use the slider or select a font size to customize the text size
Arrange: control the stacking order of the text field on your badge
- Send to Front moves a text field all the way to the top of the stack, placing it in front of all other layers on the badge
- Send to Back moves a text field all the way to the bottom of the stack, placing it behind all other layers on the badge
- Send Forward moves the text field one layer forward at a time, positioning it ahead of one layer (but not necessarily all the way to the front)
- Send Backward moves the text field one layer backward at a time, positioning it behind just one layer (but not necessarily all the way to the back)
Align to Canvas: quickly align the text field to different locations on the badge
Anchor: change if you would like the text box to anchor at the text field's top point, the middle point, or the low point
Transparency: set how see-through a text field is. A text field with 0% transparency is invisible, while a text field with 100% transparency shows the standard text color
Letter Spacing: adjust the spacing between each letter in the text field
Line Spacing: adjust the spacing between each line in the text field (if there are multiple lines of text)
Drop Shadow: add a shadow to your text
- Use the slider bar to customize the amount of shadow on your text
- Click the Gear icon to edit the settings
  - Color: edit the color of the drop shadow
  - Direction: edit the direction that the shadow is facing
  - Blur: edit the amount of blur present on the shadow
  - Transparency: edit the transparency of the shadow
  - Click Reset to reset to the original settings
  - Click Remove to remove the drop shadow
Curve: make your text field curved
- Use the slider bar to adjust the curve on your text
- Click the Gear icon
  - Use the slider bar to adjust the curve, or select one of the pre-designed options
  - Click Remove to remove the curve on the text field
Highlight: fill in the text field with a fill color
- Use the slider bar to choose how far you would like to fill color to extend
- Click the Gear icon to edit the settings
  - Highlight: Choose how you would like the highlighted color to display. Fill extends the highlighted color to the entire text field, while Fit displays the highlighted color around just the text
  - Fill: Click the color block square to edit the color. From there, enter a color hex, select the desired color from the color wheel, or choose from one of the default colors
  - Stroke: add a border around the highlight fill color. Select the color block square to choose a color. Adjust the weight to change the thickness of the border
  - Horizontal and Vertical: Adjust how far the highlighted fill color extends
  - Roundness: Adjust the roundness of the corners of your highlighted fill color
  - Transparency: set how see-through the fill color is. A highlighted fill color with 0% transparency is invisible, while a fill color with 100% transparency shows the standard color
  - Click Remove to remove the highlight

Add and Edit an Image

Note: Right now, the Zebra printer only supports black and white printing. You can design your badge with color, but any colors will be converted to black and white when printed using the Zebra printer.

Add an Image

In the Design module, click the Images icon on the left-hand side
Select Upload, Pexels, Pixabay, or Iconfinder
- Upload allows you to upload an image from your computer. To add the image, select the image you would like to add, and click Open
- Text to Image lets you describe an image and generate it using AI
- Pexels is a free stock photo and video website. To add the image, hover over the image and click Add in the top right corner. To set the image as your background, hover over the image, and click Set as Background in the top right corner
- Pixabay is a free stock photography website. To add the image, hover over the image and click Add in the top right corner. To set the image as your background, hover over the image, and click Set as Background in the top right corner
- Iconfinder is a tool that allows you to search and use common icons. To add the icon, hover over the icon and click Add in the top right corner

Edit An Image

Click the Image you want to edit
Make your desired edits

Image Settings in the Menu Bar Above the Image

Crop: crop the image
Clone: add a copy of the image to your badge again
Flip Horizontal: flip your image horizontally
Flip Vertical: flip your image vertically
Delete: delete the image from your badge

Image Settings in the Side Menu Bar

Resize: resize the image proportionally. If you wish to change the proportions of the image, we recommend first cropping your image
Arrange: control the stacking order of the image on your badge
- Send to Front moves an image all the way to the top of the stack, placing it in front of all other layers on the badge
- Send to Back moves an image all the way to the bottom of the stack, placing it behind all other layers on the badge
- Send Forward moves the image one layer forward at a time, positioning it ahead of one layer (but not necessarily all the way to the front)
- Send Backward moves the image one layer backward at a time, positioning it behind just one layer (but not necessarily all the way to the back)
Align to Canvas: quickly align the image to different locations on the badge
Alter Image with Prompt: quickly update your image using AI
Transparency: set how see-through an image is. A 0% transparency is fully invisible, while an 100% transparency shows the standard colors of the image
Color Overlay: overlay the image with a color of your choice
- Click the color block square to edit the color, and select the color you would like
- Adjust the sliders to adjust the intensity of the overlay on the image
Exposure: control the overall lightness and darkness of the image (affects both highlights and shadows)
Brightness: control the lightness of the image (affects lightness but not necessarily the shadows and highlights)
Contrast: control the distinction between light and dark areas of the image
Saturation: adjust the intensity of colors in the image
Vibrance: increase the intensity of less saturated colors without affecting the already vivid ones
Hue: shift the overall color tone of the image
Blur: control the sharpness, making the image appear more or less focused
Reset: reset the image to its original settings (this will not affect the size or crop of the image, the arrange settings, or the align to canvas settings)

Customize the Background

Add a Background

In the Design module, click the Background icon on the left-hand side
Select Color or Photo
- Color
  - Click the color block square to edit the color
  - Choose Solid or Gradient
  - From there, enter a color hex, select the desired color from the color wheel, or choose from one of the default color(s)
- Photo
  - Select Upload, Pexels, or Pixabay
  - If you choose Pexels or Pixabay, search and find the image you would like to use, hover over the image, and click Set as Background in the top right corner
  - Drag the image to reposition it
  - Use the Scale Image slider to control how much of the image is visible in your background image
  - When your image is customized, click Apply Background

Edit Your Background

In the Design module, click the Background icon on the left-hand side
Select Color or Photo
Make your desired edits

Color Background Settings

Click the color block square to edit the color
Choose Solid or Gradient
From there, you can choose to enter a color hex, select the desired color from the color wheel, or choose from one of the default color(s)

Photo Background Settings

Alter Image with Prompt: quickly update your image using AI
Replace Image: replace the background image on the badge
Reposition: change the positioning of the background image on the badge
Resize: control how much of the image is visible in your background image
Filters
- Color Overlay: overlay the image with a color of your choice
  - Click the color block square to edit the color
  - Adjust the slider to adjust the intensity of the overlay on the image
- Exposure: control the overall lightness and darkness of the image (affects both highlights and shadows)
- Brightness: control the lightness of the image (affects lightness but not necessarily the shadows and highlights)
- Contrast: control the distinction between light and dark areas of the image
- Saturation: adjust the intensity of colors in the image
- Vibrance: increase the intensity of less saturated colors without affecting the already vivid ones
- Hue: shift the overall color tone of the image
- Blur: control the sharpness, making the image appear more or less focused
- Reset: reset the image to its original settings (this will not affect the size or crop of the image, the arrange settings, or the align to canvas settings)
Remove Image: removes the current background image

Add and Customize a New Shape

Add a Shape

In the Design module, click the Shapes icon on the left-hand side
Select Iconfinder to search and add an icon, or search select from one of the Basic Icons

Edit Your Shape

Click the Shape you want to edit
Make your desired edits

Settings in the Menu Bar Above the Shape

Color: adjust the color options of your shape
Photo: adjust the photo options of your shape
Clone: add a copy of the shape to your badge again
Flip Horizontal: flip your shape horizontally
Flip Vertical: flip your shape vertically
Delete: delete the shape from your badge

Settings in the Side Menu Bar

Select Color or Photo
Edit Your Desired Settings

Color Settings

Fill: click the color block square to edit the color
- Choose Solid or Gradient
- From there, enter a color hex, select the desired color from the color wheel, or choose from one of the default colors
Stroke: add a border around the highlight fill color. Select the color block square to choose a color. Adjust the weight to change the thickness of the border
Constrain Proportions: check this option if you would like to require the proportions of the shape to stay the same
Resize: adjust the width and height of the shape as desired
Arrange: control the stacking order of the field on your badge
- Send to Front moves a field all the way to the top of the stack, placing it in front of all other layers on the badge
- Send to Back moves a field all the way to the bottom of the stack, placing it behind all other layers on the badge
- Send Forward moves the field one layer forward at a time, positioning it ahead of one layer (but not necessarily all the way to the front)
- Send Backward moves the field one layer backward at a time, positioning it behind just one layer (but not necessarily all the way to the back)
Align to Canvas: quickly align the field to different locations on the badge
Roundness: Adjust the roundness of the corners of your shape (only available on certain shapes)
Transparency: set how see-through a field is. A field with 0% transparency is invisible, while a field with 100% transparency shows the standard fill color

Photo Settings

Place Image: upload your image
- Select Upload, Text to Image, Pexels, or Pixabay
- If you choose Pexels or Pixabay, search and find the image you would like to use, hover over the image, and click Add in the top right corner
- Drag the image to reposition it
- Use the Scale Image slider to control how much of the image is visible in your background image
- When your image is customized, click Apply Image
Replace Image: replace the image
Alter Image with Prompt: quickly update your image using AI
Reposition: reposition the image
Resize: resize your image
Filters
- Color Overlay: overlay the image with a color of your choice
  - Click the color block square to edit the color
  - Adjust the slider to adjust the intensity of the overlay on the image
- Exposure: control the overall lightness and darkness of the image (affects both highlights and shadows)
- Brightness: control the lightness of the image (affects lightness but not necessarily the shadows and highlights)
- Contrast: control the distinction between light and dark areas of the image
- Saturation: adjust the intensity of colors in the image
- Vibrance: increase the intensity of less saturated colors without affecting the already vivid ones
- Hue: shift the overall color tone of the image
- Blur: control the sharpness, making the image appear more or less focused
- Reset: reset the image to its original settings (this will not affect the size or crop of the image, the arrange settings, or the align to canvas settings)
Remove Image: remove your image entirely
Constrain Proportions: check this option if you would like to require the proportions of the shape to stay the same. Click Match Image if you would like the shape to match the proportions of the photo you added
Resize: adjust the width and height of the image as desired
Arrange: control the stacking order of the field on your badge
- Send to Front moves a field all the way to the top of the stack, placing it in front of all other layers on the badge
- Send to Back moves a field all the way to the bottom of the stack, placing it behind all other layers on the badge
- Send Forward moves the field one layer forward at a time, positioning it ahead of one layer (but not necessarily all the way to the front)
- Send Backward moves the field one layer backward at a time, positioning it behind just one layer (but not necessarily all the way to the back)
Align to Canvas: quickly align the field to different locations on the badge
Roundness: Adjust the roundness of the corners of your shape (only available on certain shapes)
Transparency: set how see-through a field is. A field with 0% transparency is invisible, while a field with 100% transparency shows the standard fill color

Pro Tip: When you are done customizing your badge, click Save & Close to save your badge design!

If you click the close (X) button on the badge setup screen and find that buttons are unresponsive, we recommend refreshing your browser and trying to close the screen again.

Note: When printing test badges, sample data will automatically populate your badges. If you have already accepted registrations through your page, you can also choose from the last five registrants to use their information for your test prints.

After creating and designing your badge, we recommend performing a test print to make sure your badge appears as expected. Click here to learn how to make a test print.

Set up Your Printer and Print Your First Badge

This guide walks you through setting up your printer and printing your first badge from start to finish. With RegFox, you can complete a test print, print badges via USB from your computer, or print directly from the Check-In App, giving you multiple options for printing your badges.

Pro Tip: We highly recommend testing your badge printing at least a week before your event to ensure that everything prints as expected. This allows you to identify and resolve any issues in advance, ensuring a smooth printing experience on the day of your event.

Note: Make sure you have strong, consistent Wifi (at least 15mb download/upload) and bluetooth connectivity from your check-in device to the printer.

Do a Test Print

After creating your Zebra badge, you can easily test your design by connecting your Zebra printer to your computer via USB. You’ll need a Zebra printer, power adapter, USB cable, USB-to-USB-C adapter (for Macs), and badge stock to print via USB.

Warning: Right now, USB printing to a Zebra printer is only supported on MacOS devices, and is not compatible with Windows computers.

To print via USB to a Zebra printer, you must use the Chrome browser.

Plug in your Zebra printer via the power adaptor, and turn on the Zebra printer
Perform a factory reset if the device has been previously used. This will restore all printer settings to their original factory defaults.

Load the badge stock into the Zebra printer
- Open the Zebra control panel by finding the yellow release levers on the side of the printer and pulling them forward
- Position the badges so that the side with the black bar faces down. Additionally, feed the edge with the black bar into the back of the printer first, with the black marker at the front of the feed. The bottom of the badges have an arrow with "Feed Direction" listed - make sure the feed direction matches the way the badges are loaded.
- Feed the badges through the back of the Zebra printer, ensuring your badges pass under the guides
  - Adjust the guides to the badge stock size by using the track wheel in between the guides to make sure they fit the width of the badges. The guides should be tight enough to keep the stock centered without bending the badges
- Feed the badge through the front of the printer so an inch of the badge hangs out the front, and close the lid of the printer

Pro Tip: To ensure badges printer correctly, position the badge so the side with the black bar faces down, and feed the edge with the black bar into the back of the printer first.

Run the print wizard, or manually calibrate your printer and adjust your settings. This helps to prevent alignment issues or skipped badges
- Use the Print Wizard (recommended)
  - Print Type: Select if you are using media and ribbon (thermal transfer) or just media (direct thermal)
  - Media Type: Select "Mark"
  - Print Width: For a 203 DPI printer, set the print width to 812
  - Media Handling: Select what media handling the printer should use with your media after printing. Select tear off, peel off, rewind, cutter, or delayed cut
  - Perform a calibration, and print a test badge
  - Image Adjust: adjust the distance between the top edge of the label and the tear/peel bar. If you badge looks good, keep this at 0
  - Adjustment Speed: Adjust the darkness and speed manually, or use the print quality assistant if you would like to adjust either of these

On your computer, open up Chrome. In order to print via USB, you must use Chrome. Other browsers such as Safari or Firefox will not work
Plug in your printer into your computer via USB
If your computer asks to allow the accessory to connect, select Allow

Note: When printing via USB, make sure you're using Chrome, and give Chrome the permissions needed to print via USB.

Go to your RegFox page with the badge designer
Go to the Onsite tab, and select Badge Printing
Select the pencil icon on the badge you want to test print
Click Pair Printer. The printer name should now appear
Click Print Test

Test via USB

After creating your Zebra badge, you can easily print badges from your computer. You’ll need a Zebra printer, power adapter, USB cable, USB-to-USB-C adapter (for Macs), and badge stock to print via USB.

Warning: Right now, USB printing to a Zebra printer is only supported on iOS devices, and is not compatible with Windows computers.

To print via USB to a Zebra printer, you must use the Chrome browser.

Plug in your Zebra printer via the power adaptor, and turn on the Zebra printer
Perform a factory reset if the device has been previously used. This will restore all printer settings to their original factory defaults.

Load the badge stock into the Zebra printer
- Open the Zebra control panel by finding the yellow release levers on the side of the printer and pulling them forward
- Position the badges so that the side with the black bar faces down. Additionally, feed the edge with the black bar into the back of the printer first, with the black marker at the front of the feed. The bottom of the badges have an arrow with "Feed Direction" listed - make sure the feed direction matches the way the badges are loaded.
- Feed the badges through the back of the Zebra printer, ensuring your badges pass under the guides
  - Adjust the guides to the badge stock size by using the track wheel in between the guides to make sure they fit the width of the badges. The guides should be tight enough to keep the stock centered without bending the badges
- Feed the badge through the front of the printer so an inch of the badge hangs out the front, and close the lid of the printer

Pro Tip: To ensure badges printer correctly, position the badge so the side with the black bar faces down, and feed the edge with the black bar into the back of the printer first.

Run the print wizard, or manually calibrate your printer and adjust your settings. This helps to prevent alignment issues or skipped badges
- Use the Print Wizard (recommended)
  - Print Type: Select if you are using media and ribbon (thermal transfer) or just media (direct thermal)
  - Media Type: Select "Mark"
  - Print Width: For a 203 DPI printer, set the print width to 812
  - Media Handling: . Select what media handling the printer should use with your media after printing. Select tear off, peel off, rewind, cutter, or delayed cut
  - Perform a calibration, and print a test badge
  - Image Adjust: adjust the distance between the top edge of the label and the tear/peel bar. If you badge looks good, keep this at 0
  - Adjustment Speed: Adjust the darkness and speed manually, or use the print quality assistant if you would like to adjust either of these

On your computer, open up Chrome. In order to print via USB, you must use Chrome. Other browsers such as Safari or Firefox will not work
Plug in your printer into your computer via USB
If your computer asks to allow the accessory to connect, select Allow

Note: When printing via USB, make sure you're using Chrome, and give Chrome the permissions needed to print via USB.

From the top menu bar, select the Registrations tab
Find the registrant you want to print, and click the eye icon
Select Print Badge on the right-hand side
Select the printer you want to use
Click Print

Test via Check-In App

If you are using our Zebra Badge Printing feature, you can print a registrant's badge when they check into your event.

Note: Printing badges from the check-in app is currently only supported with iOS devices. Android coming soon.

Configure Your Zebra Printer

First, your Zebra Printer must have Bluetooth enabled. Once this is done, you can then print badges from the Check-In App.

Press the network icon on the printer touchscreen
Press Bluetooth

Press Bluetooth again. Ensure it is set to On

Press the left arrow in the top left corner to return to the previous menu
Press Bluetooth Discover
Ensure Bluetooth Discovery is set to On

You can now press the Home icon and connect to the printer from your phone via Bluetooth

Print a Test Attendee Badge Badges

Pair your Zebra bluetooth with your iOs mobile device
In RegFox, ensure that you have created a Zebra badge for your page, and assigned this badge to All Registrants
Scan the registrant's QR code or search their name or email
Check-in your attendee (if they aren't already checked in)
After checking in your attendee, tap Preview and Print Badge and allow the preview to load
From there, tap Print Badge

Troubleshooting

We recommend troubleshooting a week before. Here are some troubleshooting steps we recommend if you are running into specific errors when testing. If you still need help after completing these troubleshooting steps, please feel free to reach out to our team.

Note: Make sure you have strong (at least 15mb download/upload), consistent Wifi and bluetooth connectivity from your check-in device to the printer.

Your Zebra isn't showing up in your device's Bluetooth settings or won't connect

Here are some troubleshooting steps if your device isn't showing up, or if you're having trouble connecting.

Turn Off Bluetooth Bonding
- Go to your Zebra printer settings
- Select Connection Settings
- Select Bluetooth
- Scroll down until you find Bluetooth Bonding
- Turn this setting off
- Turn the Bluetooth setting off, and turn this setting back on
- Try to reconnect

Ensure no other devices are connected to the printer
- If there were any devices previously connected to the printer, disconnect/forget the connection
- Reconnect to the Zebra on the device you want to use

The Check-In App does not show the option to print

Here are some troubleshooting steps if the Check-In App doesn't show the option to print.

Note: The option to print from the Check-In app is only available from iOS devices. If you are using an Android device, this option will not appear. If you only have an Android device, we recommend printing via USB.

Check that your printer has Bluetooth 4.1
- Under Interface or Connectivity, check that your printer has Bluetooth 4.1 listed. This can be found on the product details section where you purchased the printer
- If your printer has bluetooth LE (Low Energy), it will show up on your device connections list, but will not be able to print from the Check-In app

After confirming that your printer has Bluetooth 4.1, make sure your printer is connected to your device in the Bluetooth settings
- Go to your device settings, and ensure that your device is connected to your printer. Make sure your device is not forgotten/disconnected

After confirming your printer and device connectivity, turn on the "Force Badge Printing" setting
- After confirming that your printer has Bluetooth 4.1, your printer is connected to your device, and your device is an iOS device, turn on the "Forget Badge Printing" setting
- Go to the Check-In App settings
- Turn on the toggle "Force Badge Printing." This toggle will make the button appear at all times on the app
- NOTE: If the button doesn't appear, it's usually because the Check-In app does not detect a connected printer. We only recommend using the "Force Badge Printing" option as a last resort in case of connection issues

Your Zebra is not printing badges

These are troubleshooting steps if Zebra is not printing your badge.

Check your printer's basic settings
- Confirm that the printer is plugged in and turned on
- Confirm that your printer is connected via USB to your computer or via Bluetooth on your device when using the check-in app

Check that the printer is not paused
- Check that your Zebra printer is not paused
- If the printer is paused, press the pause button to unpause the device. This will allow the printer to start printing again. The printer can become paused if the button is pressed, or it has been recently recalibrated

Check for any large images or backgrounds on your badge template
- If you are using a large image or background on the badge, try removing the image from your badge template. The image file size may be slowing down the print time for the badge

When printing via USB, make sure to use Chrome and that you have the correct permissions
- If printing via USB, make sure you are using Chrome. Other browsers, such as Firefox or Safari, will not work
- Confirm that Chrome has permissions to use the USB device. If Chrome does not have these permissions, turn on these permissions

Your Zebra is printing out blank badges, or won't stop feeding out badges

Check your badge type
- If there is only one black bar every two badges, please reach out to our team so we can help design your template to match the badge type

If your printer keeps feeding badges, calibrate your printer, or clean the laser sensor
- If your printer keeps feeding badges, you may see a "Media Out" message
- In this case, try reloading the badges and performing another calibration. You can calibrate the printer by holding down the Pause and X buttons on the printer itself for about 2 seconds, or going through the Print Wizard again to reset the printer settings
- If you still experience issues after this calibration, try cleaning the laser sensor

Your Zebra is printing, but the badge is off-center, looks strange or is misaligned

Make sure your badge stock is going the right way
- Make sure that you are feeding the edge with the black bar into the back of the printer first. The black marker should be at the front of the feed, with the arrow directed to the front of the printer

Make sure your printer is a 203 DPI Printer
- Make sure that your printer is a 203 DPI printer, not a 300 DPI printer. If you have a 300 DPI printer, we recommend only printing via USB, as there is no way to scale the image to a 300 DPI printer from our Check-In app

Recalibrate your printer
- You can calibrate the printer by holding down the Pause and X buttons on the printer itself for about 2 seconds, or going through the Print Wizard again to reset the printer settings
- The printer will use a badge or two in order to recalibrate where to start and stop the badge printing

Make sure your template on your badge setup page is matching the registration type of the person being printed
- If you have multiple Zebra templates in your RegFox page, make sure the template selected on your badge setup page matches the registration option of the person you're printing for
- For example, if you have a General Admission badge and a VIP badge, confirm that you are using a General Admission badge template if you're printing for a General Admission registrant

Check your print settings that would affect the print
- Confirm that your print settings look correct. Some examples of important print settings
- Print Width: For a 203 DPI printer, set the print width to 812
- Tear Off Length: This setting can affect if the design is printed a little higher or lower on the badge than expected, and determines how far Zebra will move a badge out to allow for it to tear off.

My badge is printing too faintly or too darkly

Update the Adjustment Speed
- Change the adjustment speed for your badges. To do this, navigate to the print settings, and adjust the print darkness.
- Run the print wizard. On the Print Wizard, select the default settings until you reach the Adjustment Speed section. On this section, adjust the darkness and speed manually, or use the print quality assistant if you would like

FAQs

What happens if a registrant's name is really long? How will their name look on the badge?

If a registrant's name is really long, the text will automatically shrink to fit the name on the badge. The text size will scale down so the full name remains visible on the badge.

Can I print my badges in color?

Right now, the Zebra printer only supports black and white printing. You can design your badge with color, but any colors will be converted to black and white when printed using the Zebra printer.

Why can't I save my badge?

A common reason why you cannot save your badge is that you have a text field that has not been assigned. In the badge designer, all text fields on your badge must be assigned to a field on your page or set to the "Custom Text" option. If you don't have an assigned field on at least one of your text fields, you will not be able to save your badge.

When should I buy my Zebra printer and test it out to ensure that printing goes smoothly?

To ensure smooth printing on the day of your event, we recommend buying and testing your Zebra printer and badges early. This ensures you have enough time to test and troubleshoot.

4 weeks before your event, we recommend order your Zebra printer and badges
Two weeks before your event, we recommend creating your badges and completing a test print
One week before your event, we recommend setting up your printer and printing your first badge

Onsite Badge Printing (Zebra)