RegFox makes it easy to issue full or partial refunds while keeping the original registration intact. This is helpful when you want to issue a refund but still allow the registrant to come to your event, or if you need to make an adjustment without affecting the registrant's order. This is also a great way to issue a refund if you have already canceled the registration but selected not to refund the registrant initially. In this article, we’ll walk you through how to refund part or all of a payment without canceling the registration.

Warning: Once an registration has been refunded, this action cannot be reversed. This article walks through how to issue a full or partial refund without canceling the registration.

If you need to cancel the registration and issue a refund, click here to learn how to do this.

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Issue a Refund Without Canceling the Registration
FAQs

Issue a Refund Without Canceling the Registration

Pro Tip: You can easily filter your event's transactions by status, type, page, and date. This allows you to quickly narrow down your transactions and find the information you need. You can also use the search bar to locate a specific transaction.

From the top menu bar, hover over the Reports tab
Select Transactions from the dropdown
Search for the billing name or billing email in the search box
Click the eye icon on the transaction you'd like to refund

Click Refund Transaction on the right-hand side
Select if you want to issue a coupon for future use, issue a partial refund, or issue a full refund
Add an administrative note if desired
Select the checkbox indicating that you understanding that refunding a transaction cannot be undone
Click Refund

Note: If you choose to submit the refund by issuing a coupon code, the registrant will be emailed a code that can be redeemed on any of your live pages.

Pro Tip: If you submit a partial refund, the maximum refund you can process is the original transaction amount minus the RegFox and payment processing fees.

For example, if you sold a $30 registration through RegFox and this transaction processed through Webconnex Payments, the maximum partial refund you can process is $27.54. The remaining $2.46 is set aside for your RegFox and payment processing fees.

Note: Partial refunds can only be issued after a transaction has settled. If the transaction has not settled, the option to submit a partial refund will not be available.

If you need to issue a partial refund and the transaction hasn’t settled yet, we recommend waiting until it settles before submitting the refund.

FAQs

When I issue refunds, do I still pay the RegFox fee?

If you are using Webconnex Payments, we refund the RegFox and payment processing fees if you issue a full refund. If you process a partial refund, the RegFox and processing fees are not returned.

If you’re using a custom payment processor, RegFox fees are typically non-refundable. The only exception is if both the original registration and the refund are processed within the same billing cycle. In this case, RegFox fees will not be charged for this registration.

I issued a refund as a coupon code, but the registrant told me they never received the email. Can I resend the email to the registrant?

There is no way to resend the original email that contains the coupon code information, but you can find the coupon code and manually send this code to the registrant. Here is how to locate the coupon code.

From the top menu bar, hover over the Reports tab
Select Global Coupons from the dropdown
Search for the billing email associated with the registration
Under the Code column, copy the code, and send this code to your registrant

I canceled a registration without issuing a refund at the time, but now I need to refund the registrant. How can I process a refund for a registration that’s already been canceled?

To issue a refund after the registration has been canceled, we recommend processing the refund through the Transactions screen. Click here to learn how to do this.