Coupons are a powerful way to offer special pricing, drive registrations, and reward specific groups of people. In RegFox, you can create coupons that apply to a single page. You can also set usage limits, expiration dates, and target specific fields to control exactly which fields are discounted.

Pro Tip: There are multiple types of coupons you can set up in RegFox.

Coupons set up in the Page Builder apply to the specific RegFox page where you create the coupon.
Global Coupons are valid across all RegFox pages in your account, allowing registrants to use them on any event page you've set up

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Add a Coupon Code Field to Your RegFox Page

Most standard RegFox templates include a Coupon Code field by default. But if your page doesn’t have one yet, here’s how to add and customize it!

Pro Tip: RegFox only applies discounts to fields that appear above the coupon code field on your page. If a financial field is placed below the coupon field, it won't be affected by the discount.

We recommend placing your coupon code field below any fields you want to target with a discount.

From the Pages screen, click the pencil icon on the page you want to edit
Hover over your page, and click the green + icon where you want to add the field
Add the Coupon Code field
Toggle the Required field to Yes or No

Click Advanced Settings if you would like to further customize the field
- Coupon Code Placeholder: add placeholder text that appears before registrants enter their coupon code
- "Apply" Button Text: customize the button text that appears to the right of the coupon code field
- Invalid Code Notice: customize the text that appears to the right of the coupon code field when a registrant enters an invalid coupon code
- Custom Validation: add an additional set of validation rules to your coupon code field. When this field is toggled to Yes, RegFox will require the registrant to meet these custom criteria and enter a valid coupon created in the Coupons tab
Click Done
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page

Create a Coupon That Applies to One RegFox Page

In RegFox, you can create page-specific coupons that apply to just one RegFox page.

When creating coupons, you can create coupon codes individually, or import a series of coupons that have the same discount and settings. Learn how to do both options below.

If you want a coupon that works across all your pages, you can create a global coupon.

Create a Coupon Individually

From the Pages screen, click the pencil icon under the page you want to edit
Go to the Coupons tab
Click Create a New Coupon, or click New Coupon in the upper-right corner if you already have coupons on the page

Note: Coupon codes are not case sensitive. Coupons can include numbers, letters or characters.

Customize your coupon
- Description: Add a descriptor that will quickly and easily identify what your coupon code is for. This is for internal use and reference only. For example: Member Discount
- Code: Type the coupon code that registrants will enter at checkout. For example: membersrule123
- Discount: Set the discount for your coupon. This can be either a dollar amount or percentage. For example, you can create a $5 or 15% coupon
- Usage Limit: Enter the number of times the coupon can be used. If this field remains blank, it can be used an unlimited number of times
Click the Save icon to save your coupon

Pro Tip: In RegFox, the usage limits limits the number total of registrants who can use a specific coupon code across all orders. For example, if you set the usage limit to 1, the coupon can only be applied to one registrant total across all orders.

It’s important to note that coupon codes are applied per registrant, not per order. Because of this, if you have enabled Group Registration and a buyer registers multiple people in a single transaction, the coupon can be used for each registrant on the order. RegFox does not allow you to restrict how many times a buyer can apply a coupon code within a single order. Usage limits only limit how many times a specific coupon can be used overall.

If you are using our Group Registration feature, keep in mind that coupon values do not carry over between registrants. For example, if someone registers two people for a $100 registration and applies a $150 coupon to one of the registrants, they will receive only a $100 discount. One registrant will be discounted to $0, and the second registrant will still be charged the full $100.

Note: If a buyer tries to apply a coupon code to more registrants than the usage limit allows, they won’t be able to complete the order. An error will appear until they remove the code from enough registrants to bring the total back within the limit.

Click the Gear icon if you would like to include additional options for your coupon
- Expiration Date - Set an expiration date and time for your coupon code. If someone tries to use a coupon code after it has expired, they will see an error message
- Move To Global: This button turns the page coupon into a Global Coupon that can be used on all published pages in your RegFox account. After clicking this button, click the "Save" icon to confirm. NOTE: This action is permanent and cannot be undone
- Apply Coupon on Deposits: If you're using our Deposits feature, choose how the coupon is applied on deposit payments.
  - On Remaining Balance Only: The coupon will only apply the discount to the final payment, not the initial deposit
  - Proportionally to Both Deposit and Final Balance: The coupon will be split proportionally between the deposit and final payment, so the registrant receives a discount on both
- Apply Discount to Only These Fields: This field allows you to restrict the coupon discount to to specific field(s). You can choose one more fields to receive the discount. NOTE: this option will only appear after you add a discount to your coupon
Click the Save icon to save your coupon

Import a Series or List of Coupons

You can quickly import a series or list of coupons into RegFox that share the same discount amount, usage limits, and other settings.

Note: You can use a service like Voucherify to create a batch of unique codes.

Pro Tip: You can import up to 1500 unique codes with the Import a Series feature.

To add more than 1500 coupon codes, we recommend creating a new coupon code, and importing the rest of the codes in a separate series of coupons.

From the Pages screen, click the pencil icon under the page you want to edit
Go to the Coupons tab
Click Create a New Coupon, or click New Coupon in the upper-right corner if you already have coupons on the page

Note: Coupon codes are not case sensitive. Coupons can include numbers, letters or characters.

Description: Add a descriptor that will quickly and easily identify what your coupon code is for. This is for internal use and reference only. For example: Member Discount
Select the Import a Series checkbox (this will open up the Code field to have a large input box)
Add one coupon code per line. Each coupon code will have the same discount, usage limit, and settings
Discount: Set the discount for your coupon. This can be either a dollar amount or percentage. For example, you can create a $5 or 15% coupon
Usage Limit: Enter the number of times the coupon can be used. If this field remains blank, it can be used an unlimited number of times

Click the Gear icon if you would like to include additional options for your coupon
- Expiration Date - Set an expiration date and time for your coupon code. If someone tries to use a coupon code after it has expired, they will see an error message
- Move To Global: This button turns the page coupon into a Global Coupon that can be used on all published pages in your RegFox account. After clicking this button, click the "Save" icon to confirm. NOTE: This action is permanent and cannot be undone
- Apply Coupon on Deposits: If you're using our Deposits feature, choose how the coupon is applied on deposit payments.
  - On Remaining Balance Only: The coupon will only apply the discount to the final payment, not the initial deposit
  - Proportionally to Both Deposit and Final Balance: The coupon will be split proportionally between the deposit and final payment, so the registrant receives a discount on both
- Apply Discount to Only These Fields: This field allows you to restrict the coupon discount to to specific field(s). You can choose one more fields to receive the discount. NOTE: this option will only appear after you add a discount to your coupon
Click the Save icon to save your coupon

Manage Your Coupons

You can view and manage your page coupons at any point. Here is how to manage page coupons in RegFox.

From the Pages screen, click the pencil icon under the page you want to edit
Go to the Coupons tab
Manage your Coupon as desired
- Click the pencil icon to edit the coupon
- Click the trash can icon to delete the coupon
- Click Export Your Coupons to download a list of your coupons for this page

Note: Once a coupon has been redeemed, you can no longer delete the coupon from RegFox.

If a coupon has already been used and you want to prevent it from being used again, we recommend setting this coupon's expiration date to a past date.

Registrant Experience

When a registrant goes to your registration page, they can enter their coupon in the Coupon Code field. If their coupon is invalid, it will show them an Invalid Code message.

If their code is valid, the coupon will automatically be applied to their registration.

FAQs

Are coupons case-sensitive?

Coupon codes are not case sensitive. If you enter a code using uppercase letters, the system will automatically convert them to lowercase.

Can I track who uses my coupons?

Yes, you can use Reports to track who uses your coupons. If you would like to see a summary of how many times a coupon has been used, we recommend using a Coupons Report. If you would like to see the specific registrants who have used your coupon, we recommend using a Registrant Data Report.

Can I use the same coupon code for multiple events?

You can convert any coupon into a global coupon, allowing it to be used across all your pages. Keep in mind that this change is permanent and cannot be reversed.

Can I use coupons to manually register someone for my event or transfer a registration to a different RegFox event page?

Yes! If you need to manually register someone at no cost, a coupon code is a simple solution. In this case, we recommend creating an 100% coupon to cover the entire cost of the registration, and then manually completing the registration on the registrant's behalf.

If you have turned on confirmation emails, the registrant will receive a confirmation email after you submit the order. This confirmation email will show that they received a discount, but will not show the actual coupon code used to register for the event.

Why isn’t my coupon applying to a registration, or why isn't my coupon discounting the correct amount?

There are several reasons why your coupon may not be applying as expected. Below are some common causes to help troubleshoot your coupon:

You haven't added any registration options or other paid options to your order: If you see an error that your coupon does not apply, it may be because no registration options or other paid items have been added to your order. RegFox requires at least one registration option or other financial option to be selected before a discount can be applied. Be sure to add at least one registration option or paid item to your order before entering your coupon code.
The coupon isn't saved correctly: If you see an "Invalid Code" error, the coupon may not have been properly saved. After creating a coupon, you must click the save icon to activate it. If you are seeing an invalid code error, we recommend going to the Coupons field and confirming that your coupon is saved correctly in RegFox
The coupon code field is positioned above the fields you want to discount: RegFox only applies discounts to financial fields that appear above the coupon code field on your page. If a financial field is positioned below the coupon field, it won't be affected by the discount. To fix this, we recommend moving your coupon code field below any fields you want to target with a discount
The coupon has reached its usage limit: If your coupon code has a maximum number of uses, the coupon will no longer be valid once that limit is reached. If you want to allow a registrant to use a coupon after the usage limit has been reached, we recommend increasing the usage limit. Note: In RegFox, the usage limit determines how many total registrants can use a specific coupon code across all orders
The registrant applied the coupon to multiple registrants and exceeded the usage limit: When using Group Registration, coupon usage limits apply to individual registrants, not to orders. If a coupon is applied to more registrants than the allowed usage limit, the order cannot be submitted and the registrant will see the error message "Oops... could not redeem coupon code." For example, if the usage limit is set to 1, the coupon can only be applied to one registrant. In this example, registrants would see an error if they tried to apply the coupon to two or more registrants in the same order. To resolve this error, we recommend either increasing the coupon's usage limit to cover all registrants in the order, or removing the coupon from some individuals in the group

Why can't my registrant submit an order with a coupon code? They see the error "Oops... could not redeem coupon code."

A common reason a registrant cannot submit an order after using a coupon code is that they used a coupon code for multiple registrants and exceeded that coupon's usage limit.

On RegFox, usage limits control how many total registrants can use a specific coupon code across all orders. For example, if the limit is set to 1, only one registrant can use that coupon. If a registrant tries to apply a coupon to more registrants than the coupon's usage limit, they will see this error and won't be able to check out.

To resolve this, we recommend either increasing the usage limit to accommodate all registrants in the order, or ask the registrant to remove the coupon code from some of their individuals in their group.

When I am creating my coupon, why don't I see the option to apply a discount to only specific fields?

The option to apply a discount to only specific fields will only appear after a discount is entered. If you do not see this option, we recommend adding a discount amount to your coupon, and then limiting the fields to which the coupon applies.

Why am I seeing an error when I try to create a coupon or global coupon? I am seeing the error "Coupon code is a global product coupon and cannot be assigned to a form" or "Code already exists on page XXXXXX."

A common reason for this error is that the coupon code you're trying to use has already been assigned to a global coupon or this coupon already in use on another page.

In RegFox, every coupon code that is valid on a single page must be unique. Here is what this means:

If a code is being used for a global coupon, this code cannot be reused as a standard coupon
If a coupon code is already in use for a standard coupon, this code cannot be used for a global coupon

If you experience this error, we recommend changing your coupon code to something unique to save your coupon.

Is it possible to set up a “Buy One, Get One” (BOGO) coupon or a coupon that only applies to every 2nd, 3rd, or 4th registrant in RegFox?

To set up a BOGO coupon or create a coupon that only applies to the 2nd, 3rd, or 4th registrant, we recommend using Coupons and Actions together. Here is how to set up a BOGO coupon with Coupons and Actions.

From the Pages screen, click the pencil icon under the page you want to edit
Go to the Coupons tab
Click Create a New Coupon, or click New Coupon in the upper-right corner if you already have coupons on the page

Add a description and code for your coupon
In the Discount field, enter $0 (We'll be using Actions to apply the actual discount later, so setting the discount to $0 in Coupons ensures that the discount doesn't get applied more than once)
Click the Save icon to save your coupon

Go to the Actions tab
Click Create Your First Action, or click the + icon on your action if you already have actions on your page
On the left-hand side, select Coupon Code from the dropdown
Select Value is Exactly from the list of options, and enter the correct coupon code in the text field

Click the + button to add another trigger
On the left-hand side, select Specific Registrant from the dropdown
Select Is from the list of options
In the text field, add the registrant you want to receive a discount. For example, if you want to give the second registrant the discount, enter 2 to 2 in the text fields
Click the All of These Must be True checkbox. This ensures that both conditions must be met in order to apply your discount

Pro Tip: If you’d like the BOGO coupon to apply to multiple registrants, we suggest creating a separate action for each one. For instance, to give a 100% discount to the 2nd, 4th, and 6th registrants, you’ll want to duplicate the action and adjust the Specific Registrant trigger for each. Set the first action to target the Specific Registrant “2 to 2,” the second to the Registrant “4 to 4,” and the third to the Registrant “6 to 6.”

On the right-hand side, select your price change action. We recommend using the Decrease Price or Apply Discount actions to provide a discount
Choose whether you want to adjust the price by $ or %, and add your discount in the text field
Choose the Field(s) where you want to adjust the price
Click Save Action
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page

Can my registrant apply a coupon to a waitlisted registration option?

Yes! Registrants can use coupons when signing up for a waitlisted option. To do this, they’ll select the waitlisted option and enter their coupon code in the Coupon Code field on the page.

If you manually add a registrant from the waitlist, the registrant will receive a discount from the coupon they originally applied.

Can I allow my registrants to add multiple coupons to their order to make my coupons stackable?

To allow registrants to add multiple coupons to their order, we recommend adding several coupon code fields to your page. Click here to learn how to do this.

Note: If your page has multiple coupon code fields, customers can enter the same coupon more than once, applying the discount multiple times.

We generally recommend using flat dollar discounts instead of percentage discounts when adding multiple coupon code fields. With percentage discounts, each subsequent coupon applies to the order total after previous discounts, rather than the original price. This can result in registrants receiving a smaller discount than intended when using multiple percentage-based coupons.

What User Permissions do I need to be able to view, create, and manage page coupons?

A user must have manage permissions for a specific page to view, create, and manage coupons for that page. Any account owner, admin, and user with manage permissions for the page can view, create, and manage page coupons.

Create and Manage Page Coupons