Creating a Scheduled Reminder Email allows you send an email to all your registrants leading up to the event. This email can include a custom message with any additional information you may want to provide along with their confirmation details. Set the date and time you'd like for this email to send. This allows confirmations to be at the top of your registrants' inboxes for easy access when arriving to your event.
NOTE: Reminder Emails are to be used pre-event. If you'd like to send an email out post-event, you'll want to use our Email Center.
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Getting Started
From the Pages screen, click the pencil icon on the page you'd like to add a Scheduled Reminder email to
Hover over Emails at the top of your screen
Select Scheduled Reminders from the dropdown
Click the Create Reminder Email button
Give your Reminder Email a Name (this is for internal use only)
Click the Continue button
Crafting Your Reminder Email
Enter the Subject Line, From Name, Reply-To-Email
Then craft the message you'd like included in the Reminder Email
Click the Review & Schedule button
Review + Schedule the Reminder Email
Review the email content and details
Choose whether you'd like to Send this email Relative to the date/time the event is set to start OR to choose to send it at a Custom date/time for the message to send
Click Schedule Reminder Email
Edit, View, Stop, Delete Reminder Emails
To edit, view, stop or delete a Reminder Email, click the Pencil icon on the page you've created the Reminder Email for.
Hover your mouse over Emails in the top menu bar and select Reminder Emails from the dropdown
Then click the Edit, View, Stop or Delete icon next to the Reminder Email of your choice (note below will describe which actions you can take on which email statuses)
Reminder Email Statuses
Scheduled - This means the Reminder Email has been scheduled but has not yet started sending
Scheduled messages can be deleted, viewed or edited
Active - Once a Reminder Email is ready to begin sending, it will be set as Active. The email will begin to send to attendees who meet the delivery criteria, at which time the Recipient Count will begin increasing as the message sends
Once a Reminder Email is Active, it can no longer be deleted, but it can be stopped or viewed. When Active, the email content can be edited, but the delivery date and time cannot be.
Stopped - Once you stop a Reminder Email, it cannot be restarted. It then can only be viewed.
Completed - A Reminder Email will receive a status of Completed when the event end date has been reached.
Sample Reminder Email
FAQ
Q: Can I test out scheduled reminders?
A: Currently scheduled reminders can't be tested
Q: Is there a size limit to Scheduled Reminder Email?s
A: There's a 64KB size limit for all confirmation emails which includes the scheduled reminder and other confirmation emails all in one.
Q: Can I send an email to my attendees once my event is over?
A: You bet! You can send emails, just not Reminder Emails. To send emails to attendees after your event, you'll want to use the Email Center.
Q: Can I copy a Scheduled Reminder Email?
A: You currently are not able to copy a Scheduled Reminder Email. You'd simply want to create a new one from scratch. You could always copy and paste the previous email's content into a new reminder.
Q: When writing my custom message for my Scheduled Reminder Email, do I need to include the ##registrants and ##billing?
A: No, you will not need to add ##registrants or ##billing into the Scheduled Reminder Email as our system automatically includes the associated order and billing details into the email.
Q: Can I schedule multiple Scheduled Reminder Emails?
A: You bet! You can schedule multiple Scheduled Reminder Emails by clicking the +Add Reminder button and as long as you are scheduling them to send prior to your event start date.