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Send event reminder emails

Resend confirmation emails to all of your registrants prior to your event. Even include a custom message or updates

Ashley avatar
Written by Ashley
Updated this week

Creating a Scheduled Reminder Email allows you send an email to all your registrants leading up to the event. This email can include a custom message with any additional information you may want to provide along with their confirmation details. Set the date and time you'd like for this email to send. This allows confirmations to be at the top of your registrants' inboxes for easy access when arriving to your event.

NOTE: Reminder Emails can only be used before your event. If you'd like to send an email out post-event, you'll want to use our Email Center.

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Getting Started

  • From the Pages screen, click the pencil icon on the page you want to edit

  • Go to the Emails tab, and select Reminder Emails

  • Click the Create Reminder Email button

  • Give your Reminder Email a Name (this is for internal use only)

  • Click Continue


Write Your Reminder Email

  • Set the Subject Line of the reminder email

  • Enter the From Name - This text will be who the email is showing it is coming from

  • Enter the Reply-to email - This email address will receive any responses if donors reply to the email

  • Create the Message - The message field is used to customize your email message

  • Click Review and Schedule to see a sample of your email


Review + Schedule the Reminder Email

  • Review the email content and details

  • Select Relative to the date/time to send the email relative to the start time of your event, or select Custom date/time to send the email at a custom time that you set

  • Click Schedule Reminder Email

Pro Tip: Reminder emails automatically add the registrant's order information and QR code at the bottom of the reminder email.

Note: Users can only use the Reminder Emails feature to send emails to their registrants before the start of the event. If you would like to send an email to registrants after the event, we recommend using our Email Center feature.


Edit, View, Stop, Delete Reminder Emails

  • From the Pages screen, click the pencil icon on the page you want to edit

  • Go to the Emails tab, and select Reminder Emails

  • Find the Reminder Email you would like to manage, and click any of the following icons (see the section below to confirm the available actions on each status)

    • The pencil icon allows you to edit the email

    • The eye icon allows you to view the email

    • The stop icon allows you to stop the email

    • The trash can icon allows you to delete the email


Reminder Email Statuses

  • Scheduled - This means the Reminder Email has been scheduled but has not yet started sending.

    • Scheduled messages can be deleted, viewed or edited

  • Active - Once a Reminder Email is ready to begin sending, it will be set as Active. The email will begin to send to attendees who meet the delivery criteria, at which time the Recipient Count will begin increasing as the message sends

    • Once a Reminder Email is Active, it can no longer be deleted, but it can be stopped or viewed. When Active, the email content can be edited, but the delivery date and time cannot be.

  • Stopped - This means that the reminder email has been stopped from sending.

    • Once you stop a Reminder Email, the email cannot be restarted. It then can only be viewed.

  • Completed - A Reminder Email will receive a status of Completed when the event end date has been reached.


Sample Reminder Email


FAQ

Can I test out scheduled reminders?

Right now, scheduled reminders can't be tested

Is there a size limit to Scheduled Reminder Emails?

There's a 64KB size limit for all confirmation emails which includes the scheduled reminder and other confirmation emails all in one.

Can I send an email to my registrants once my event is over?

Reminder Emails are available before the event. Once your event date has passed, Reminder Emails are no longer able to be sent, even if you move the event date out further. Once your event date has passed, we recommend using our Email Center feature to send emails to your registrants.

Can I copy a Scheduled Reminder Email?

Right now, users cannot copy a Scheduled Reminder Email. We recommend creating a new Reminder Email from scratch. You could always copy and paste the previous email's content into a new reminder.

When writing my custom message for my Scheduled Reminder Email, do I need to include the ##registrants and ##billing tags?

No, you will not need to add ##registrants or ##billing tags into the Scheduled Reminder Email. RegFox automatically includes the associated order and billing details into Reminder Emails.

Can I schedule multiple Scheduled Reminder Emails?

You bet! You can schedule multiple Scheduled Reminder Emails by clicking the +Add Reminder button as long as you are scheduling them to send prior to your event start date.

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