If you're hosting an event outside of the United States, you may need to accept payments in a currency other than USD. RegFox makes this possible by supporting international currencies, allowing your registrants to pay in the local currency of your event. It's important to note that only certain payment processors are compatible with international currency transactions.
This article will walk you through how to enable and manage international currency settings, as well as which payment processors support them.
NOTE: Each RegFox page can be set to one currency. If you have a need to process in multiple currencies, you'll simply want to copy your page and publish each one to the desired currency.
Pro Tip: Some features may be limited or behave differently with certain currencies.
Pre-Registration: not available on pages processed in CAD, GBP, Euros, or SEK
Waitlist: not compatible on pages processing in SEK, Euro, and GBP
Member Manager: Membership levels can only support one currency at a time. If you need to process memberships in multiple currencies, we recommend creating separate membership levels for each currency.
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Currencies currently supported by RegFox
The following are the currencies that are supported on a RegFox page.
USD: United States Dollar
CAD: Canadian Dollar
AED: United Arab Emirates Dirham
AUD: Australian Dollar
BRL: Brazilian Real
CHF: Swiss Franc
CNY: Chinese Yuan
DKK: Danish Krone
EURO: European Union
GBP: British Pound
MXN: Mexican Peso
NOK: Norwegian Krone
NZD: New Zealand Dollar
SEK: Swedish Krona
SGD: Singapore Dollar
TRY: Turkish Lira
TTD TT: Trinidad and Tobago Dollar
Choose an international payment processor
RegFox has several payment processors that accept international currencies. Learn more about these options.
Webconnex Payments
Our in-house processor, Webconnex Payments can process payments either in USD or CAD. If you had a page setup in CAD and someone from the US made a purchase, Webconnex Payments would convert the payment from USD into CAD.
Note: In order to process in USD using Webconnex Payments, your organization must have a US-based organization, or the sole proprietor must reside in the US.
In order to process in CAD using Webconnex Payments, your organization must have a Canadian-based organization, or the sole proprietor must reside in Canada.
Stripe
For processing payments outside the US and Canada, a popular option is Stripe. Stripe supports over 100 different currencies. Review Stripe's compatible currencies and the supported RegFox currencies before going live for your event.
Add Your First Payment Processor
In this guide, we’ll walk you through how to add your first payment processor using Webconnex Payments or Stripe.
Webconnex Payments
From the top menu bar, hover over the Gear icon in the right-hand corner, and select Payment Processors
Enter the requested legal information. Click here for a detailed article walking through how to add and verify your new payment processor
Stripe
From the top menu bar, hover over the Gear icon in the right-hand corner, and select Payment Processors
Click Set up a Custom Payment Processor
In the Payment Processor field, select Credit Card
In the Provider field, select Stripe as your payment provider
Add a Reference Name of your choice - this is the title of your payment processor that will appear in your accounts and in reports
Deselect a credit card option if you would like to restrict donors from using certain types of cards. By default, all cards will remain selected unless you turn specific card options off
Select which currency(ies) you intend to accept
Click Link Stripe Account
Login to Stripe and assure your Stripe account setup is complete
Set up an Additional Payment Processor
Learn how to set up an additional payment processor using Webconnex Payments or Stripe.
From the top menu bar, hover over the Gear icon in the right-hand corner
Select Payment Processors from the dropdown
Click Add Payment Processor
In the Payment Processor field, select Credit Card
In the Provider field, select your payment provider (likely either Webconnex Payments or Stripe)
Add a Reference Name of your choice - this is the title of your payment processor that will appear in your accounts and in reports
Deselect a credit card option if you would like to restrict donors from using certain types of cards. By default, all cards will remain selected unless you turn specific card options off
Webconnex Payments
If you are looking to add Webconnex Payments as your payment processor, click here for a detailed article walking through how to add and verify your new payment processor.
Stripe
If you choose to use Stripe as your international currency payment processor, here is how to complete the process of linking your Stripe account to RegFox.
Select which currency(ies) you intend to accept
Click Link Stripe Account
Login to Stripe and assure your Stripe account setup is complete
Set your Page's Currency and Go Live
From the Pages screen, click the pencil icon on the page you want to edit
Go to the Settings tab, and select Basic Setup from the dropdown
Select your currency from the Currency dropdown
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
NOTE: The page's currency cannot be changed once it is Published.
When copying or creating a new page, you have the ability to select the currency upon page creation
FAQs
Can I change the currency of my page after the page has been published?
Can I change the currency of my page after the page has been published?
Once a page has been published, the currency cannot be changed. If you need to update the currency of the page after publishing, we recommend copying your current page, and selecting a new currency.
Can my page be converted to Spanish or any other language other than English?
Can my page be converted to Spanish or any other language other than English?
Yes, your RegFox page can be converted to Spanish. Here is how to convert your page into Spanish. If you would like to add the option to translate your page into other languages, please reach out to our team.
From the Pages screen, click the pencil icon on the page you want to translate
Save and Publish your page
View your published page
Add ?lang=es to the end of your URL
Copy and save your URL
