As the in-house payment processor for RegFox, Webconnex Payments provides a seamless way to accept credit and debit card transactions on your registration page. Webconnex Payments simply charges 2.9% + $0.30 per transaction.This article will guide you through how to add Webconnex Payments to your RegFox account.

Note: Right now, Webconnex Payments credit card processing is available for USD and CAD. If you are planning to accept payments in another currency, we recommend using a custom payment processor.

Add Webconnex Payments

To begin processing payments through Webconnex Payments, the first step is to add a new Webconnex Payments processor.

From the top menu bar, hover over the Gear icon in the right-hand corner, and select Payment Processors
Click Add Payment Processor

In the Payment Processor field, select Credit Card
In the Provider field, select Webconnex Payments
Add a Reference Name of your choice - this is the title of your payment processor that will appear in your accounts and in reports
Deselect a credit card option if you would like to restrict registrants from using certain types of cards. By default, all cards will remain selected unless you turn specific card options off
Click Next

Enter Webconnex Payments Info

Enter your Legal Business Name - This should be what appears on tax returns
Enter Legal Entity Type - Organization is for any entities filed under an EIN such as a private company, public company, non-profit, etc. Sole Proprieter would be if you file your taxes through your own social security number and not a Tax ID number
Select your Industry Code - This is less about your organization setup and more about what type of event you put on. Don't get too hung up on this. It won't make or break your approval. Just select whatever is closest.
Enter your First and Last name
Enter your Business Address
Enter an Email Address - ideally with the domain of your business website if you are a business
Enter your Business Phone number
Enter your Website
Click the Save button

Note: Once you click Save, it will take you into the Webconnex Payments portal. At this point you are ready to start accepting payments. You will not receive a payout until your payment processor is fully verified, but this step can be completed later if you would like.

FAQs

Why Did I Receive a Failed to Submit Error when Entering my Information?

You may be receiving this error because your zip code has the incorrect number of digits.

If you encounter this error, please check that your zip code has 5 digits if in the US, or 6 digits if in Canada. If you still encounter this error after checking this, please take a screenshot and reach out to our support team.

Why can't I add the reference name I would like?

Likely, you cannot use the Reference Name because one of your other payment processors is already using that reference name. We recommend using another reference name in this case.

What should I add to the Website Field if I don't have a website?

If you don't have a website, we recommend using your published RegFox website in the Website field.

Verify your Webconnex Payments Processor

To receive a payout for your payments, your organization must verify the new Webconnex Payments processor.

From the top menu bar, hover over the Gear icon in the right-hand corner, and select Payment Processors
Click the Setup Up Payouts button under the Webconnex Payments processor you want to verify
Select Sole Proprietorship, Company, or Partnership, or association depending on your organization type
Select the Add button next to all each of the required categories, and enter the required information in each of these fields

If you're a sole proprietor or individual using RegFox, read more about this process here. If you're an organization using RegFox, read more about this process here.

Note: Once you have submitted all of the information, your information will remain in review. The review process can take up to 48 hours to complete. If your information has been in review for longer than 48 hours, please reach out to our support team.

FAQs

Why do we need to go through verification?

Financial banking laws and credit card regulations set by Visa, Mastercard, and American Express require us to verify both individuals and organizations to ensure legitimacy and compliance. Since Webconnex will be your new payment processor, these regulations require us to collect this information from you, even if you’ve provided it before. We understand this may be an extra step, but it helps maintain a secure and trustworthy payment system.

What do I do if I want funds for one registration page to go into one bank account and funds for another page to go into a different bank account?

Each Webconnex Payments processor can link to one bank account and process in one currency. If you'd like to direct funds to different bank accounts, we recommend setting up a new Webconnex Payments processor for each bank account. Once you add these payment processors, you can add each RegFox page to the correct payment processor.

General FAQs

What is Webconnex Payments?

Webconnex Payments has built their own integrated payment processing service that uses the same infrastructure that powers eBay, Microsoft, Spotify, Uber, McDonald's, Nike, and other billion-dollar brands.

What are the benefits of Webconnex Payments?

On Webconnex Payments, our team directly controls customer support, escalations, technical support, new features, and more.

What are the payment processing fees?

The payment processing fees for Webconnex Payments are the industry standard low rate of 2.9% + 30 cents per transaction.

What will appear on my registrant's bank statements?

When using Webconnex Payments, the first 22 characters of your page's title will appear on your registrants' bank statements. If you update the page title, it will update in real time for any new transactions moving forward.

Can I Process both CAD and USD Payments in my RegFox Account?

Each Webconnex Payments processor supports only one currency. If you need to accept USD on one RegFox page and CAD on another, set up two separate payment processors—one for each currency.

Note: In order to process in USD using Webconnex Payments, your organization must have a US-based organization, or the sole proprietor must reside in the US.

In order to process in CAD using Webconnex Payments, your organization must have a Canadian-based organization, or the sole proprietor must reside in Canada.

What is the minimum transaction amount?

The minimum transaction amount when using Webconnex Payments is $1.

How do I update my pages to process payments through Webconnex Payments instead of my previous payment processor?

Click here to learn how to switch your pages to process payments through Webconnex Payments.

What is the payout schedule for Webconnex Payments?

Payouts for Webconnex Payments are processed weekly on Wednesdays at 7 AM PST and include all transactions completed by 11:59 PM PST on Monday. You can typically expect the funds to reach your bank account by early Thursday morning.

Example: If you receive payments between Tuesday, March 4, and Monday, March 10 (by 11:59 PM PST), your payout will be processed on Wednesday, March 12, and should arrive in your bank account by early Thursday, March 13. Any payments received on or after Tuesday, March 11 at 12AM PST will be included in the following payout on Wednesday, March 19.

Can I start processing payments while my Webconnex Payments account is under review?

Yes! You can start accepting payments as soon as you add a Webconnex Payments processor to your account and connect pages to it. However, payouts will not be available until the KYC (Know Your Customer) process is complete and your Webconnex Payments processor is fully active and verified.