Our pricing is $0.99 + 1% per paid registrant with a maximum fee of $4.99 per registrant. If you decide to use our in-house payment processor, Webconnex Payments, the credit card processing fee is 2.9% + $0.30 per transaction.

If you don't use our in-house payment processor, Webconnex Payments, we also offer custom payment processors you can use listed here. There is an additional 1% custom payment processor fee to use any of these plus your negotiated rate with the payment processor you choose to use.

Please note: Cornerstone is our processing partner. Get approved in 2-3 business days with no custom gateway fee if you sign up with NMI and Authorize.Net via Cornerstone.

Full Refunds

When you cancel and refund a registrant, most registration companies will hold back both their fee and the payment processing fee. Meaning, your registrant will not get back all their money! We think that stinks. With RegFox and when using our in-house payment processor, Webconnex Payments, when you cancel a registrant and issue a full refund of their transaction, all RegFox fees and payment processor fees are refunded as well. In the end, the registrant gets a 100% full refund of what they paid.

Partial Refund

When issuing a partial refund, it gets a little tricky with fees because the credit card companies will not return a partial refund of their fees either. And because our fee is commonly captured along with the payment processing, RegFox fees are not returned either. Your attendee will get back the partial amount you set, but any payment processing fees and RegFox fess will remain.

RegFox lets you decide how to handle fees. There are 3 options you have when it comes to fees. All scenarios presume using our in-house payment gateway.

If you do not want to present a processing fee to your attendees, the best route is to absorb the fees. If the calculated registration fee for your attendees is $100, your attendee will be charged and your net revenue will less RegFox and Payment processing fees.

For example, on $100 registration page, the RegFox fee would be $0.99 + 1% or $1.99. The payment processing would be 2.99% of $100 or $2.99.

This would result in $4.98 total fees and your net revenue on $100 would be $95.02.

A very common approach to managing the cost of registration fees is to markup the fees. This can be done by adding a line item fee to your registration page and setting whatever fees you want. It is common to see event organizers add a 6% + $1 line item fee to the registration page. This will add this amount to the registration total.

Using the same $100 example, the attendee would see a $100 registration cost + a line item fee of $7 (6% + $1 sample line item fee). The attendee would pay $107.

The RegFox fee would be $0.99 + 1% on $107 (or $2.06). The payment processing of 2.99% on $107 would be $3.19. This would result in $5.25 total fees on a $107 giving you a net revenue total of $101.74. In this scenario you made an additional $1.74 per attendee.

Pro-Tip: You can set the line item fee to whatever you want and most attendees expect a processing fee of some sort when paying online. Just don't go too crazy like TicketMaster and make the line item so high that customers get upset.

Some event organizers want to receive payouts in amount according to the face value of registration costs before fees. In other words, if you are charging $100 to register for your underwater basket weaving conference and want to receive $100 in payouts, you can toggle a setting that will automatically calculate the approximate fees to your buyer and give you the $100. Your buyer will pay a bit more, you will receive the $100 you want. Our system will increase the cost of registration and send you the even $100.

Using our same $100 registration fee scenario, the system will calculate the RegFox fees, payment processing fees + a small marginal amount to cover the payment processing fees on the increased total in order to produce a net $100 payout. In this scenario, the attendee would see a $100 registration cost + a $4.52 "Processing and fees" line item before billing. The attendee would be charged $105.56 and the payout would be a nice cool $100.

When you are running paid events, the billing system will waive the registration fees for your free events.

For example, if you are running your paid event and wish to do a free volunteer sign up form, those volunteer sign ups will be free once you start selling registrations for your paid event. If you are only hosting free events, a 99 cent per registration fee applies and the billing system will collect a card on file and charge you every 30 days for registrations sold.

If you use other Compatible Gateways, you will want to login into that platform to see their Reports:

Authorize.net

NMI

Stripe
​Secure Net (Worldpay)
​Payflow Pro
​CyberSource