RegFox pricing and fees

A list of pricing and fees for selling registrations through RegFox as well as pricing for many of our additional features

Ashley avatar
Written by Ashley
Updated over a week ago

Selling registrations for your event with RegFox is simple and easy, and best of all, the pricing is ridiculously low and designed to help you make more and keep more on your event. There are no setup fees, no monthly fees, no admin fees, and no credit cards required to create an account and start selling registrations through RegFox.

There are optional premium features available on RegFox that are non-essential to selling tickets, including text messaging, email blasts, email automation, Mobile Pay Pass, and others. Complete pricing for these optional features is found below.

Pricing For Paid Events

The following pricing applies when using RegFox's preferred payment processor, Webconnex Payments which charges 2.9% + $0.30 for all credit card transactions. All fees are taken out before your event payout and occur in real time.

If you use a custom payment processor, there is an additional 1% fee on all transactions. See the Custom Payment Processor section for more information.

Online Sales

When selling registrations online through your RegFox event page, the fees are $0.99 + 1% per paid registration (capped at $4.99 per registrant) plus the payment processor's credit card fees of 2.9% + $0.30.

If you are doing paid events through RegFox and a registrant uses a coupon code that zeros out their total, there are no RegFox fees and no credit card fees. However, if a free registration is redeemed with a coupon along with a paid registration in the same order, the free registration will incur a $0.99 fee and regular fees will apply to the paid registration.

Pricing for Free Events

When using RegFox for free events alongside your existing paid events, your free events on RegFox are free. If you are not hosting any paid events but are only hosting free events, your free events cost $0.99 per registrant. All RegFox fees for free events are charged monthly using a card on file.

Custom Payment Processor

RegFox allows you to use a custom payment processor like Stripe, Authorize.net, Cybersource, and others for a 1% additional fee on the transaction. When using these payment processors, you'll pay the credit card fees directly to the provider. Because these are external payment service providers, the RegFox fees cannot be automatically deducted from the event payouts, and a credit card on file is required to pay RegFox's fees which are paid monthly.

For events based outside of the US and Canada, the custom 1% fee is waived until our preferred payment processor is compatible in your local currency. If certain requirements or restrictions prohibit you from using our preferred payment solution and you would like to request the 1% fee to be waived, please contact our sales team.

Refunds and Partial Refunds

Issuing Full Refunds

When using our preferred payment processor, all registration fees and credit card fees are returned when issuing a full refund. This is unlike most providers who neither return the registration fees nor payment processing fees.

When using a custom payment processor and you issue a full refund the fees are not credited back. It's important to note that custom payment processors have various policies and limitations for refunds and do not refund their credit card fees on full refunds.

Issuing Partial Refunds

When you modify a registration that results in a partial refund, there are no partial refunds of the registration fees nor partial refunds of the credit card processing fees due to credit card restrictions. The amount you refund back will be the amount that is credited back to your registrant's credit card.

Premium Features and Optional Upgrades

RegFox offers a host of premium features and upgrades to help you find, attract, and convert more sales to increase your sales. These features are completely optional.

Text Messaging Platform Pricing

The RegFox text messaging platform empowers you to send out mass text messages to your existing and past registrants. Because of strict communication laws surrounding text message communication, each event organizer must complete a verification process with the carriers and also reserve a dedicated phone number that will be assigned to their use. Mobile carriers charge for the verification process, the dedicated number, and charge a fee per message segment*.

RegFox offers two sending plans depending on your text message sending volume. Both plans require a one-time brand verification fee of $49 on behalf of the carriers.

Text Messaging Basic Plan:

  • $49 brand activation fee (one-time)

  • $19 a month includes a dedicated number

  • $0.04 per text recipient

Text Messaging Super Sender Plan

  • $49 brand activation fee (one-time)

  • $99 a month includes a dedicated number

  • $0.02 per text recipient

*Mobile carriers charge per message segment. A message segment is 140 characters. If you send a message that exceeds 140 characters, carriers will charge for 2 message segments per recipient for that text message blast.
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All text message plans are billed monthly with a card on file.

Email Automations (Drip Campaigns)

Create and send a sequence of marketing emails to drive sales to a specific registration page. You can target past registrants from previous events or import a list from another email provider. The email sequences track which email addresses have already registered and removes them from additional emails in the sequence.

Email Automations Fees

  • $9 a month + $0.02 per email recipient

Email automation plans are billed monthly with a card on file.

Email Blasts

Create and send email blasts to exiting registrants, past registrants, or an imported list. This feature allows you to send targeted messages to certain registrants with announcements, followups, or offers.

Sending email confirmation with registrations as well as reminders for your event are no charge and configured in the page email settings. In order to ensure a high delivery rate of all emails sent, we utilize Amazon for sending these emails.

Email Blast Fees:

  • $0.02 per email recipient

Email blasts are billed monthly with a card on file.

Mobile Pay Pass

Mobile Pay Pass is a feature that enables your registrants' QR codes issued on their confirmation to be their payment method on-site at your event. The event organizer configures various on-site items for sale such as food, beverage, merchandise, products, and experiences and then uses the mobile app to sell items on-site and scan registrants' QR code to complete purchases. The registrants' QR code is linked to the card on-file with their registration.

Mobile Pay Pass Fees

  • $0.25 per transaction + credit card fees

Contact Insights

Using a trusted 3rd party data provider, gain invaluable insights about your registrants and customers to improve your messaging, make targeted offers, and plan strategies. Your contact database is enriched with demographic data of specific customers, aggregated interests and trends, as well as purchasing behaviors. Filter your entire contact database by certain demographics and interests to send targeted messaging and communication. Only pay for contact profiles that are successfully enriched. Events can expect up to 60% enrichment rate on their contact database.

Contact Insights Fees

  • $9 a month + $0.10 per record enriched

Contact Insights is billed monthly with a card on file.

Custom Domains

By default, your ticketing page URLs will be linked to the RegFox.com domain (ex: https://mycompany.regfox.com/event-name). For events that want more of a white-label experience, we can associate all your registration pages with a domain name you already own and use. In this example, your registration pages would be located at a URL similar to https://register.mycompany.com/event-name. For advanced conversion tracking with Facebook / Meta, it is recommended to utilize a custom domain name for your registration pages that matches you primary website and promotional efforts.

Custom Domain Name Fees

  • $150 per year

Custom domain names are billed annually with a card on file.

Absorbing Fees vs Passing On Fees

When using RegFox's preferred payment processor, you can choose to absorb all the registration + credit card fees OR pass on all the fees to the buyer. Many events choose to pass on fees because it can make sourcing and reconciling revenue to each registration or item sold on the registration page easier.

The default setting is for the event organizer to absorb fees which are deducted before you receive your funds in the event payouts. When choosing to pass on all the fees to the buyer, the buyer will pay an increased amount and you'll receive the face value of registrations and all items on the registration page.

The following example illustrates the difference between absorbing or passing on the fees:

Absorbing the Fees:

When selling 2 registrations at $25 each, the buyer pays $50 and all fees are absorbed by the event organizer before payouts. The RegFox fees for 2 registrations in this example are $2.48 and credit card fees are $1.50 for a total of $3.98 combined fees. The net payout on the 2 registrations sold for $50 would be $46.02

Passing on Fees to Buyers

Should you choose to pass on all RegFox fees + credit card fees to the buyer all fees are added to the registrant's payment total to be charged. Because the buyer is now paying an increased amount due to fees being passed on, a small fractional percentage fee is added to account for the credit card processing on the increased total. In the same example of selling 2 registrations at $25 each, the buyer's $50 is increased to $54.23 and you receive $50 in your payout.

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