In RegFox, you can send registrants confirmation emails after they register for your event. You can also send registrants emails when they are added to a waitlist, when a registrant's final payment is received, or when a registrant's final payment is declined.
Use this feature to highlight important information to people who register for your event. You can also use our BCC feature to receive a confirmation email each time someone registers for your event.
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Customize the Confirmation Email
When you enable the confirmation emails, our system will automatically send a confirmation email to a registrant when they complete their order.
From the Pages screen, click the pencil icon on the page you want to edit
Go to the Emails tab, and select Confirmation
Toggle the Send a confirmation email button to yes
Customize the Confirmation Email as you would like
Subject line: the first line of the email that your registrants see
From name: the from name that your registrants see
Reply to email: the email that will receive any replies that your registrants send in response to the email
BCC email: an email that receives a copy of the confirmation email (optional)
Select the Copy Confirmation Page to Email checkbox if you would like to copy all information in the confirmation page to the confirmation email
If you would like to create a custom message, use the text field to customize the message, font, and other elements as desired
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Note: The ##registrants code automatically populates a summary of any registrant information into the confirmation email. This field will show the registrant(s) any information they selected upon registering for your event. The ##billing code automatically populates a summary of any billing information that was entered on the registration into the confirmation email.
Pro Tip: By turning on BCC Emails, the email(s) added to the BCC field will receive a copy of the confirmation email every time a registrant signs up for your event. You can add multiple emails to receive BCC emails by separating each email by a comma.
Customize the Added to Waitlist Email
If you're using our waitlist feature, you can send a customized email that sends to registrants when they are added to your waitlist. When you have enabled the Confirmation Email, our system will automatically send waitlisted registrants a confirmation email indicating that they are on the waitlist, but you can choose to send an additional email with more personalized information to your waitlisted registrants.
From the Pages screen, click the pencil icon on the page you want to edit
Go to the Emails tab, and select Added to Waitlist
Toggle the Send a confirmation email button to yes
Customize the Confirmation Email as you would like
Subject line: the first line of the email that your registrants see
From name: the from name that your registrants see
Reply to email: the email that will receive any replies that your registrants send in response to the email
BCC email: an email that receives a copy of the confirmation email (optional)
Use the text field to customize the message, font, and other elements as desired
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Pro Tip: By turning on BCC Emails, the email(s) added to the BCC field will receive a copy of the confirmation email every time a registrant signs up for your event. You can add multiple emails to receive BCC emails by separating each email by a comma.
Customize the Final Payment Received Email
If you're using our deposit feature, you can send an email to registrants when their final payment is completed. When registrants' final payment is received, our system will automatically send registrants a new confirmation email with their QR code, but you can choose to send an additional email with more personalized information to your registrants.
From the Pages screen, click the pencil icon on the page you want to edit
Go to the Emails tab, and select Final Payment Received
Toggle the Enable final payment received email button to yes
Customize the Email as you would like
Subject line: the first line of the email that your registrants see
From name: the from name that your registrants see
Reply to email: the email that will receive any replies that your registrants send in response to the email
BCC email: an email that receives a copy of the email (optional)
Use the text field to customize the message, font, and other elements as desired
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Pro Tip: By turning on BCC Emails, the email(s) added to the BCC field will receive a copy of the confirmation email every time a registrant signs up for your event. You can add multiple emails to receive BCC emails by separating each email by a comma.
Customize the Final Payment Declined Email
If you're using our deposit feature, you can send a customized email to registrants when their final payment is declined.
From the Pages screen, click the pencil icon on the page you want to edit
Go to the Emails tab, and select Final Payment Declined
Toggle the Enable payment declined email button to yes
Customize the Email as you would like
Subject line: the first line of the email that your registrants see
From name: the from name that your registrants see
Reply to email: the email that will receive any replies that your registrants send in response to the email
BCC email: an email that receives a copy of the email (optional)
Use the text field to customize the message, font, and other elements as desired
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Pro Tip: By turning on BCC Emails, the email(s) added to the BCC field will receive a copy of the confirmation email every time a registrant signs up for your event. You can add multiple emails to receive BCC emails by separating each email by a comma.
FAQs
What is the purpose of the ##registrants and ##billing tags in the confirmation email?
The ##registrants and ##billing tags will automatically pull in a summary of the order and the billing (receipt) details to the confirmation email. They can be removed if you would prefer. If you would like to test how the confirmation email looks, we recommend utilizing the preview mode (using your real email) to create a test registration. Click here to learn how to use the preview mode.
Can I send a unique confirmation email to each of my registration options?
Yes, you can send out a unique confirmation confirmation email to each of your registration options by utilizing our Dynamic Emails feature. To learn more about how to use this feature, click here.