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Waitlist
Stephen avatar
Written by Stephen
Updated over a week ago

If you're crushin' it with a sold out event, you can manage a waitlist in RegFox. 

Set a limited supply (the number you'd like to sell) for your registration option and enable the waitlist.

When that option sells out, the registrant will see the option to join the waitlist. 

If selected, this message will pop up and the registrant will agree to the listed terms. 

Once the registration is completed, the registrant will see this message listed on their confirmation. 

To manage waitlisted registrants, select Registrations from the top menu.

Select Waitlist to view all registrants with a waitlisted status. 

Select the Register button to move the waitlisted registrant from the waitlist to the event. This will charge the card on file the total due for registration. 

Confirm and save. You will see the Register button replaced with a Success message.

Once added to the event, the registrant will receive a confirmation email with receipt of the charge. 

A few things to note: 

  • The system will not automatically complete a registrant from the waitlist, you will manage that manually. If a registration is cancelled, it will open up a spot for some to register on the live page unless it is immediately filled by you, by manually selecting someone from the waitlist. We recommend password protecting or closing your form (once your event is sold out) if this will be an issue. 

  • The waitlist will override capacity settings. If supply is set to 10 and someone from the waitlist is added, the supply will increase to 11. 

  • The ambassador feature will not apply to waitlisted options. 

  • We strongly recommend using the waitlist feature on only one field (with multiple options) per form, as multiple waitlist options can overwhelm the reporting experience. In addition, it will put the whole registration on the waitlist, even if other options are still available.

  • Only one registrant can be added to the waitlist at a time. In other words, it disables multi-reg.

FAQs

How do I add an individual to the waitlist to take their place of a cancelled registrant?

  1. Move the individual(s) from the waitlist.

  2. Cancel the registrant needed.

  3. Republish the registration page so that it accurately reflects the inventory.

Is this compatible with International currencies?

This feature is currently not available for pages processing in CAD, GBP, or Euros.

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