A Certificate of Completion gives registrants proof that they finished your virtual course. You build a reusable certificate template, attach it to a pre-recorded video, and RegFox automatically issues the certificate once a registrant finishes watching.

This article covers building your certificate template, uploading your pre-recorded content, and viewing the registrant experience.

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Create and Customize Your Certificate

Before you can issue certificates for your virtual events, build a certificate template with your organization's branding and details.

From your account, hover over the Extras tab
Select Certificates from the dropdown
Select Virtual Certificate Templates on the left-hand side
Click Create New Template

Add a Template Name for your certificate
Add an Organization Logo
Enter your Organization Details such as name and address
Customize the Headline, if desired. This field defaults to "Certificate of Completion"

Toggle on Credits if you want to display credits on the certificate. If turned on, you can also customize how credits are labeled
Upload a Signature Image as a JPG or PNG file
In the Additional Text field, add any additional details you want to include on the certificate
Click Save

Pro Tip: You can select View Sample Certificate in the top right corner to see a sample certificate.

Note: The attendee name, session name, and date issued pull automatically from your event information and can't be edited on the template.

Upload Your Pre-Recorded Content to a Livestream

Once you create your template, you can upload the pre-recorded content registrants must watch before completing the course and receiving their certificate.

Pro Tip: When uploading pre-recorded content, you have two options. You can issue certificates with either option.

Livestream/Meeting is best for events that take place at a scheduled date and time, such as live meetings or real-time broadcasts that registrants join as they happen
On-Demand Viewing is ideal for pre-recorded or static content that registrants can access anytime, without a set start or end time

Note: If you haven't created a virtual event page yet, start here before uploading your video.

To issue certificates when someone completes your virtual content, you must use a Virtual Event page. Certificates are not available on Virtual Pro pages.

From the Pages screen, click the pencil icon next to the page you want to edit
Hover over the Virtual Event tab
Select Livestream/Meeting from the dropdown

Select Add Session
Add a Title for your livestream content
Add a Description for your livestream content, if desired

Select a Livestream type
Select Pre-Recorded as the source
Select Upload Video to upload your pre-recorded video
Select the stream date for your content
Restrict this video by registration option or sessions, if desired

Select Issue Certificate After Viewing
Set the % Required For Certificate. This determines how much of the video registrants need to watch before their certificate is issued
Customize your Certify Button Text

Select your certificate Template
Add the Session Name on Certificate
Add the number of Credits for this session
Set a Custom Message that will show registrants how to complete the course and receive their certificate

Add an Email Reply To email if registrants respond to the email with their certificate
Add any Email BCC addresses you want copied on the certificate email
Customize the Email Text sent to registrants when they receive their certificate
Add any Additional Info on Completion you want registrants to see
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page

Upload Your Pre-Recorded Content to an On Demand Session

Once you create your template, you can upload the pre-recorded content registrants must watch before completing the course and receiving their certificate.

Pro Tip: When uploading pre-recorded content, you have two options. You can issue certificates with either option.

Livestream/Meeting is best for events that take place at a scheduled date and time, such as live meetings or real-time broadcasts that registrants join as they happen
On-Demand Viewing is ideal for pre-recorded or static content that registrants can access anytime, without a set start or end time

Note: If you haven't created a virtual event page yet, start here before uploading your video.

To issue certificates when someone completes your virtual content, you must use a Virtual Event page. Certificates are not available on Virtual Pro pages.

From the Pages screen, click the pencil icon next to the page you want to edit
Hover over the Virtual Event tab
Select On Demand Viewing from the dropdown

Select Add On-Demand
Add a Title for your on demand content
Add a Description for your on demand content, if desired

Select Pre-Recorded as the source
Select Upload Video to upload your pre-recorded video
Customize your video settings as desired

Select Issue Certificate After Viewing
Set the % Required For Certificate. This determines how much of the video registrants need to watch before their certificate is issued
Customize your Certify Button Text

Select your certificate Template
Add the Session Name on Certificate
Add the number of Credits for this session
Set a Custom Message that will show registrants how to complete the course and receive their certificate

Add an Email Reply To email if registrants respond to the email with their certificate
Add any Email BCC addresses you want copied on the certificate email
Customize the Email Text sent to registrants when they receive their certificate
Add any Additional Info on Completion you want registrants to see
Click Add Another On-Demand

Registrant Experience

Here's what registrants see and do when they complete a pre-recorded session for a certificate.

After purchasing a registration, registrants click Access Online Event in their confirmation page or confirmation email
Registrants then access the virtual event and watch the video

After the video is complete, registrants click the button to receive their certificate. They can also restart the video, if desired
Registrants then see a success message saying that their certificate has been sent

Note: If a registrant doesn't watch the required percentage of the video, they won't see the Certify button and a certificate won't generate.

Registrants open the certificate email, which includes any custom text you added and a button to access their certificate

FAQs

Can I generate mass certificates for my virtual event?

No, mass certificate generation isn't currently supported for virtual events.

Is there an image gallery for logos?

Not at this time. If you're creating multiple templates that use the same logo, you'll need to upload it again for each one.

Can I delete a certificate template?

Deleting certificate templates isn't currently supported.

Can I sort my certificate templates?

Templates can currently only be sorted alphabetically.

What happens when an attendee doesn't complete the course?

The attendees will not be able to see the Certify button and then a certificate won't generate.

Can I customize the text "For Attendance Of" on my certificate?

No. The text "For Attendance Of" is standard and cannot be customized at this time.

Create a Certificate of Completion for Your Virtual Events