The SMS Reminder Message feature makes it easy to send timely text messages to your registrants before or after your event. You can fully customize when the message is delivered, whether it’s a few days in advance to share important details or a follow-up message after your event to keep attendees engaged. This tool helps you stay connected with your audience and ensure they have the information they need.
Text Message Reminder Pricing
To use the SMS Text Reminder message feature, you must have an SMS plan set up for your RegFox account. The text messaging feature comes at an additional cost. Click here to learn how to sign up for a text messaging plan.
Sample Use Case
You can use the SMS reminder feature in a variety of ways to keep your registrants informed and engaged. For example, you might:
Send parking details to registrants one day before your event
Send a discount code three days before the event to encourage registrants to invite a friend for 10% off
Invite registrants to complete a post-event survey two days after the event
Send a link to register for next year's event one day after your event
Jump to...
Create a SMS Reminder Message
From the Pages screen, click Text Messaging from the top menu bar
Select the Reminder Messages tab on the left-hand side
Click Create Campaign
Add a Campaign Name for your reminder message. This is for internal and reporting purposes only
Select the RegFox Page(s) you want to send the reminder message to
If you send the text to a single page, add a Filter(s) to only send your reminder email to specific people
Pro Tip: The filtering option goes away when you send a text message to multiple pages. Filters are only available when you select one page per text message.
Choose when you'd like your text message to be sent. You can set the message to go out a specific number of days before or after your event, and select the exact time the text will be delivered
Enter the Message you'd like to send. As you type, a sample text message on the right will update in real time to show you a preview
Click Send a Test Message if you would like to a test message to a phone number of your choice
Click Schedule Campaign
Note: If you have not set an event start date and time zone on your RegFox page, you will see the message, "Set your event start date and time zone before sending a reminder message." If you see this message, we recommend setting your event start date and time zone.
How to set your event start date
How to set your event start date
From the Pages screen, select the pencil icon on the page you'd like to edit
Hover your mouse over the Settings tab in the top menu bar
Select Dates from the dropdown
Scroll to the Event section
Under the Event Start Date tab, enter or update your event start or end date
Add the time of your event (by default, the time is 12AM)
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
How to set your page time zone
How to set your page time zone
From the Pages screen, select the pencil icon on the page you'd like to edit
Hover your mouse over the Settings tab in the top menu bar
Select Basic Setup from the dropdown
In the Time Zone box, add or edit the time zone
Manage Your SMS Reminder Message
Note: While a reminder text has a status of Scheduled, you can view, copy, edit, send a test and delete the message.
But once a text message is sent, you are no longer able to send a test, make edits or stop it from sending. You can only copy and view the text message. When a text has sent, you can then see how many recipients were sent the message, and what time the text was sent.
Warning: Deleting a text message cannot be undone. So proceed with caution.
From the Pages screen, click Text Messaging in the top menu bar
Select the Reminder Messages tab on the left-hand side
Find the text message you want to manage, and click any of the following icons:
The duplicate icon allows you to copy a previous message to send again
The pencil icon allows you to edit the text
The eye icon allows you to view the text
The phone icon allows you to send a test message to a number of your choice
The trash can icon allows you to delete the text
Pro Tip: You can search for your text in the Search bar or filter your texts by the Page, Status, or Date!
FAQs
What is the pricing to send SMS Reminder Messages?
What is the pricing to send SMS Reminder Messages?
Reminder messages are included in your Text Messaging plan and follow the same pricing structure. With Text Messaging, you can choose from several plan options. Each plan allows you to select your own phone number and send texts to up to 30,000 recipients per page. Below are the available text messaging plans.
Basic Plan
$19/month flat fee
$0.04/text
A one-time $49 brand verification fee charged by the carriers
Super Sender Plan
$99/month flat fee
$0.02/text
A one-time $49 brand verification fee charged by the carriers
Is there a limit to how many recipients I can send an SMS Reminder Message to?
Is there a limit to how many recipients I can send an SMS Reminder Message to?
Yes, SMS Text Message Campaigns can send up to 30,000 recipients per campaign.
How far out can I send SMS Reminder Messages for an event?
How far out can I send SMS Reminder Messages for an event?
SMS Reminder Messages can be scheduled 0-59 days before or after the event date.
Will people receive a SMS Reminder Message if they register after I create the message, but before the text sends?
Will people receive a SMS Reminder Message if they register after I create the message, but before the text sends?
Yes, if you create an SMS Reminder message that is scheduled for the future, this text will send to people who register between the time you create the reminder text message and the time the text is scheduled to send.
The system checks every five minutes to check for any new orders that fit the criteria.
Why can't I select which registration option I'd like to send the SMS Reminder Message to?
Why can't I select which registration option I'd like to send the SMS Reminder Message to?
SMS Reminder Messages can only be targeted to specific registration options if you select a single page. If you’ve chosen multiple pages in one setup, filtering by registration option won’t be available. To send messages to certain registration options, we recommend creating a reminder message to one RegFox page.
What counts as a single text message?
What counts as a single text message?
A single text message includes up to 160 characters. RegFox allows you to send text messages that are longer than 160 characters. If your message exceeds 160 characters, it will be billed as two (or more) messages, depending on the total character count.
Text message character count includes message text, account name and opt-out language. The organization name will only send in the first text message and will not be included in the following messages.
How do my registrants know the messages are from me?
How do my registrants know the messages are from me?
On the first text message you send, our system includes the name of your account at the top of the message as it’s listed in your Organization Details. Here is how to view and update this account name if desired:
From the top menu bar, hover over the Gear icon in the top right corner
Select Organization Details from the dropdown
Click Edit Settings
View or adjust the Company Name as desired
Click Save
Can I send emoji's in my text message?
Can I send emoji's in my text message?
No, emojis are not supported right now in the text messaging feature.