How do I get help?

Learn the fastest ways to get in touch with our team including chat, email and telephone support

Ashley avatar
Written by Ashley
Updated over a week ago

Your event is important to us. We provide a number of ways to receive support. You've already discovered our first recommended resource, our help center! There are hundreds of articles in here detailing step-by-step instructions on many parts of our system.

If you are unable to find the answer to your question within our help center, we invite you to reach out to our team directly. Below are details on how to do so:

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Live support hours (PST)

Monday: 7:00 am - 4:00 pm

Tuesday: 7:00 am - 4:00 pm

Wednesday: 7:00 am - 4:00 pm

Thursday: 7:00 am - 4:00 pm

Friday: 7:00 am - 4:00 pm

Weekend support hours (PST)

Saturday: 8:00 am - 4:00 pm

Sunday: 8:00 am - 4:00 pm


Live chat with our team

When you are logged in to your RegFox account, you can click the green circle in the bottom right hand corder to message with our team. Send over any questions, screenshots, context, screen recordings, etc that might help our team support you and answer your question.

Once our team reviews your question and responds, you will receive a chat response within your account, as well as an email to your email address on file.


Shoot us an email

Not logged into your account? No problem! You can always reach us via email. Simply send it to team@regfox.com.


Schedule a phone call

We know some topics are just better discussed over the phone. Unlike many companies, we still offer phone support. We are happy to hop on a call with you. Simply click the button in the bottom right-hand corner of your screen to chat with our team. They can help get your questions answered, and if you hit any roadblocks, they are happy to escalate it to a phone call.

We are looking forward to helping to get your questions answered for you!

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