Are you planning a completely free event and want to ensure a seamless registration process? If you’re not charging for registration, selling merchandise, or accepting donations, you can easily disable the billing section of your registration page. This article will walk you through the steps to host a hassle-free event that focuses solely on providing value to your attendees.
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Create a New Free Event Page
From the Pages screen, click the pencil icon on the page you want to edit
Click Create Page in the top right corner
Filter by the Submission Form type on the left-hand side
Find the page template you would like, and click Get Started
Add the name of your new registration page
Add your event's start date and time
Select the currency of your page
Select the estimated number of registrants for your event
Click Create Page
Customize the page as needed
Convert Your Existing Page into a Free Event
From the Pages screen, click the pencil icon on the event page that you would like to make free
Hover your mouse over Settings in the top menu bar
Select Basic Setup from the dropdown
Check the box for Disable Billing
Click Yes to confirm that you would like to disable billing on this page
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
FAQs
When I disable billing on my registration page, why does it ask me to put a credit card on file?
When I disable billing on my registration page, why does it ask me to put a credit card on file?
When you disable billing on a page, the system will ask you to put a credit card on file (if you don't already have one added) because free registrations are charged the standard RegFox fee, and that fee will be paid on your monthly invoice via a card on file. This fee is waived if you are already hosting paid events on RegFox.
If I host a paid event in TicketSpice or RedPodium, is the fee for my free events waived in RegFox?
If I host a paid event in TicketSpice or RedPodium, is the fee for my free events waived in RegFox?
Yes, the standard fee per free registrant fee is waived on RegFox if you have already hosted a paid event in TicketSpice or RedPodium, or if you have accepted donations on GivingFuel.
If I don't charge for registration but I offer optional merchandise, is my event still considered free?
If I don't charge for registration but I offer optional merchandise, is my event still considered free?
Not entirely. In RegFox, an event without a registration charge is only considered free if no payment is collected. If you offer optional merchandise, registrations without merchandise purchases are treated as free orders. Registrations with merchandise purchases are treated as paid orders.
How can I remove the Billing Information section from my registration page? I am not seeing the option to remove this field from my page.
How can I remove the Billing Information section from my registration page? I am not seeing the option to remove this field from my page.
To remove the requirement for people to enter their billing information, we recommend disabling the billing on the page. Click here to learn how to do this.
Note: Even if billing is turned off, RegFox will display a section titled "Almost Done. Where should we send the confirmation." This section collects the confirmation name, confirmation email, and phone number (if enabled).
To remove this section entirely, you must collect a registrant name and registrant email earlier on the registration page, and disable the Group Registration and Group Size Requirements features. Once these settings are applied, the "Almost Done" section will no longer appear.
Can I remove the "Almost Done. Where should we send the confirmation" section on my free event?
Can I remove the "Almost Done. Where should we send the confirmation" section on my free event?
To remove the "Almost Done - Where should we send the confirmation" section, you must you must collect a registrant name and registrant email earlier on the registration page, and disable the Group Registration and Group Size Requirements features. Once these settings are applied, the "Almost Done" section will no longer appear.