Give your registrants peace of mind by adding Purchase Protection to your event registration page
Purchase Protection is not an insurance policy. Purchase Protection is an optional service that allows registrants to upgrade their registrant and get a full refund should they be prohibited from attending your event.
Purchase Protection is free for event organizers and only collects a small fractional fee to registrants who enroll. Purchase Protection is an optional upgrade that appears right before registrants complete payment.
Note: Purchase Protection is only available for events based in the United States and for registrants who live in the US. Events hosted in Canada or other countries are not eligible.
If your event is US-based but includes international registrants, only registrants with a US address will have the option to use purchase protection.
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Purchase Protection Overview
All requests and refunds are handled by Purchase Protection
Say goodbye to costly refunds and upset customers who don't show up to your event. Purchase Protection handles all claims and directly pays out all refunds to qualified registrants.
Enjoy more sales and less registrant requests
Peace of mind means more registrations sold. With Purchase Protection, your event registrants know they will receive a full refund should they be forced to skip your event.
And because you offer Purchase Protection, you can have a more strict no refund policy to those who decline the upgraded protection.
Drive revenue with Purchase Protection
With Purchase Protection handling all qualified refund requests, you can nearly eliminate refunds - which results in higher net sales for your event.
Better yet, any cancelations that come from Purchase Protection can be sold again, effectively letting you make double the revenue for the same registration.
Be sure to read and understand the full terms & services prior to utilizing the feature. Buyers should review the specific terms of the Purchase Protection Plan during the purchase process to understand the eligibility criteria and file claims where appropriate.
How Purchase Protection Works
Purchase Protection is an add-on for your registration page and calculates a fee based on the registration billing amount. This fee is charged separately from your registrations dues and is paid directly to Purchase Protection who is responsible for paying refunds to registrants with valid claims.
Registrants are issued a reference number which they use to submit a claim should they encounter unforeseen circumstances. To submit a claim, registrants will be required to upload documentation to substantiate their claim.
After the registrant submits their claim, the Purchase Protection team reviews the submission and provide a response within 10 business days. Once a decision has been made on the registrant's claim and it is approved, they will receive notice of their claim via email and will be mailed a check within 5 business days. Purchase Protection also voids any refunded registrations, helping prevent them from being shared with others for event entry.
Add Purchase Protection
Purchase Protection is automatically added to all new pages. But if you accidentally deleted Purchase Protection, you can add it at any time.
Pro Tip: We recommend adding Purchase Protection at the bottom of the registration page, just above the billing section.
From the Pages screen, click the pencil icon on the page you want to edit
Hover over your page, and click the green + icon where you want to add the field
Add the Purchase Protection field
Customize the label and colors, if desired
Click Done
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Here is how Purchase Protection will appear to your registrants during the buying experience.
Claims Process For Registrants
Registrants who encounter an unforeseen circumstance that prevents them from attending your event can file a claim at www.PurchaseProtection.com and select claims. Registrants should review the full terms and conditions to see if their circumstance falls into acceptable circumstances and be prepared to supply the appropriate documentation.
Upon receipt of a claim, the team at Purchase Protection will review the submission and provide a response within 10 business days. Approved claims will receive a refund for the amount of their registration fees and taxes, minus any charitable donations or merchandise in the form of a check.
FAQs
Is Purchase Protection available for international registrants?
Is Purchase Protection available for international registrants?
Purchase Protection is currently for US based registrants only.
Is there any fee to use Purchase Protection?
Is there any fee to use Purchase Protection?
No, event organizers do not pay anything to offer Purchase Protection to their registrants. The registrant would pay a percentage of their registration to protect their purchase.
Who pays the refund if a Purchase Protection claim is approved?
Who pays the refund if a Purchase Protection claim is approved?
When a registrant's Purchase Protection claim is approved, Purchase Protection pays the refund, not the event organizer. The event organizer does not have to pay anything. The original registrations are canceled and added back into available inventory so the event organizer actually could make more money if those registrations are resold.
How does Purchase Protection collect the fee?
How does Purchase Protection collect the fee?
Registrants who enroll in Purchase Protection will have their card charged immediately after successfully paying for your event. This appears on their credit card statement as PurchaseProtection.com
Does Purchase Protection cover the event organizer should the event be rescheduled or canceled?
Does Purchase Protection cover the event organizer should the event be rescheduled or canceled?
No, Purchase Protection does not cover the event organizer if they have to cancel or reschedule an event. Purchase Protection is only for registrants. If the event organizer cancels an event and issues a refund to registrants, registrants may be eligible to receive a refund of the Purchase Protection fee but not the registration paid for the event.
Can registrants enroll in Purchase Protection after they register?
Can registrants enroll in Purchase Protection after they register?
Yes, some registrants may be eligible to enroll in Purchase Protection after they register. Eligible registrants will receive an email with the option to enroll for a limited time.
What is the deadline for a registrant to file a Purchase Protection claim?
What is the deadline for a registrant to file a Purchase Protection claim?
Registrants who have a valid claim must submit their claim within 48 hour after the event occurs.
Is Purchase Protection available for registrants paying with offline payment methods?
Is Purchase Protection available for registrants paying with offline payment methods?
No, Purchase Protection is not available for any registrants paying through an offline payment method. Purchase Protection is only offered to registrants who pay with a card.
Is Purchase Protection available for waitlisted registrants or registrants using pre-registration?
Is Purchase Protection available for waitlisted registrants or registrants using pre-registration?
No, Purchase Protection is only available to registrants with a completed status at the time they submit their order.
What happens when a registrant's claim is approved?
What happens when a registrant's claim is approved?
For registrants with valid claims, the Purchase Protection team reimburses the registrant's order directly (your event keeps all of the funds from the order). Once Purchase Protection refunds the registrant's claim, they void the registration so their registration is not valid for entry. The registration(s) will then be returned to the available inventory, giving your event the chance to resell them for potential additional revenue.
Can I offer Purchase Protection on my virtual events?
Can I offer Purchase Protection on my virtual events?
No. Right now, Purchase Protection is not available on virtual event pages.
Can I refund a customer for the Purchase Protection fee they paid?
Can I refund a customer for the Purchase Protection fee they paid?
No, Purchase Protection fees cannot be refunded through your RegFox account. These fees are managed entirely by the Purchase Protection team and are typically non-refundable.
If you as the event organizer cancel and fully refund an order, the registrant can submit a request for a refund of their Purchase Protection fee at Enrollment Fee by submitting a claim at https://claims.purchaseprotection.com/.
How can I contact the Purchase Protection team?
How can I contact the Purchase Protection team?
Please contact [email protected] for any questions regarding Purchase Protection.
How do my registrants submit a Purchase Protection claim?
How do my registrants submit a Purchase Protection claim?
Registrants can submit a Purchase Protection claim at https://claims.purchaseprotection.com/.
How much does Purchase Protection cost my registrants?
How much does Purchase Protection cost my registrants?
Purchase Protection is an optional add-on that allows registrants to upgrade their registrations and receive a full refund if they’re unable to attend due to a covered reason.
If a registrant chooses to add Purchase Protection, the cost is dynamically calculated based on their total order amount. After selecting their registration options (and any add-ons), they’ll see the exact Purchase Protection price and can then decide whether to include it with their purchase.
If a claim is successful, how will my registrants receive their refund?
If a claim is successful, how will my registrants receive their refund?
If an registrant's Purchase Protection claim is approved, their refund will be issued as a physical check. At this time, refunds cannot be returned to the original card used for the purchase.
Can Purchase Protection refund the merchandise my registrants order?
Can Purchase Protection refund the merchandise my registrants order?
By default, Purchase Protection does not include refunds for merchandise. However, if a registrant submits a claim, it may be reviewed on a case-by-case basis to determine eligibility.
What if a registrant cannot attend due to a circumstance not outlined by the terms and conditions?
What if a registrant cannot attend due to a circumstance not outlined by the terms and conditions?
Purchase Protection is happy to review on a case by case basis for unusual circumstances, and can sometimes make exceptions where possible. We try to be as generous as possible for people who were prevented from attending for legitimate reasons.
Is Purchase Protection insurance?
Is Purchase Protection insurance?
No. Purchase Protection is not insurance. Purchase Protection is an optional service allowing registrants to upgrade their registration and get a full refund should they be prohibited from attending your event.
Do registrants receive a confirmation email for their Purchase Protection purchase?
Do registrants receive a confirmation email for their Purchase Protection purchase?
Yes. Registrants receive a separate email confirming their Purchase Protection purchase and providing their Purchase Protection details, in addition to their order confirmation email.